AltiGen comm AltiServ TM 4.5 manual Disposing of the Messages

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Disposing of the Messages

After or while listening to a new or saved message, you have the following options. Press…

1 to delete

2 to replay

3 to save

4 to forward a copy of the message with an introduction

5 to call the sender

This is the Zoomerang feature described on page 39. Press *** to disconnect from the call and return to the AltiGen Voice Mail System.

The sender’s caller ID information is automatically captured by the AltiServ if the caller is an internal user or an outside caller who has either a publicly listed number or has entered their callback number in the delivery options menu after leaving the message. But if the caller ID is not available, you can still use the Zoomerang feature by manu- ally dialing the number.

When using Zoomerang with Cellular or PCS phones, see the discus- sion in the next subsection.

6 to reply to the message

7 to rewind (during message playback)

9 to fast forward (during message playback)

# to skip

(To listen to a skipped message, press 1 again at the Main Menu.)

Note: See your System Administrator to activate or deactivate the announcement of time and date for each message before playing the message content. The time stamp can be skipped by pressing 9 during playback.

About Outcalls to Cellular or PCS Phone Numbers

When an outcall is made by the system (for One-Number-Access, Message Notification, Zoomerang, Call Forwarding, etc.), to a cellular or PCS phone, it may ring the phone once but not necessarily present the call and make a connection. This will happen if the ringback tone played by the

Voice Mail

AltiServ User Guide 29

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide AltiGen Voice Mail System Quick Features Making CallsAnswering Calls Call ManagementOther Features AltiServ Telephone Functions Basic FunctionsPutting a Call on Hold Transferring CallsCentrex Transfer To transfer the currently connected callConference Calls Transferring Calls into the AltiGen Voice Mail SystemTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto AttendantConsultation Call ParkTo park calls System Call Park and Silent System Call Park Call WaitingTo answer the call Distinctive Call Waiting ToneMultiple Call Waiting To answer calls in a Multiple Call Waiting situationTo use the System Callback feature Account CodesSystem Callback Dialing a Remote AltiServ Calling a Remote Extension Directly over IPCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off DialingHop On Dialing to a Remote Extension To hop onto a remote extensionSupported Features Voice Over IP Trunk Call SupportTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String #Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2Feature Diala Description Feature Status #22 Operator Features Call Handling and the Auto AttendantChecking the General Mailbox Calls on HoldOperator Off-line Outside Call BlockingFeature Tips To login for the first timeLogging Remote Login To perform a normal login at your stationTo login from another station or as a virtual extension For remote login from outside the officeAbout Passwords Transfer to AltiGen Voice Mail System FeatureAltiGen Voice Mail System Main Menu Options Listening to MessagesDisposing of the Messages About Outcalls to Cellular or PCS Phone NumbersSending Messages To send a messagePersonal Options Making a Call from within the AltiGen Voice Mail SystemRecording Greetings Changing your Password To record your Directory NameUsing Message Notification About the Delivery NumberTo Set Message Notification Using Reminder Calls To Set Up a Reminder CallFeature Tips To Set Up Call ForwardingCall Forwarding Reviewing Scheduled Reminder CallsUsing Distribution Lists Creating a Distribution ListEditing a Distribution List Deleting a Distribution ListReviewing a Distribution List Dynamic Messaging Log on/off IP Extension Dynamic IP Addressing OnlyTo log on or off an IP extension Zoomerang Caller’s OptionsHow it Works, with and without Caller ID To use ZoomerangPrivate Messaging To Leave a Private MessageTo Check Message Status or Delete Messages Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media MessagingTo retrieve messages using your multi-media computer Retrieving MessagesComposing and Sending Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main MenuRemainder of this chapter describes these functions Setting Call Management Forwarding All CallsForwarding to a Pager Not Recommended Do Not Disturb Busy Call Handling and No Answer HandlingNumber of Rings Before Forwarding Email ForwardingOne Number Access ONA Before You Set Up ONAAccessing One Number Access Setup Using a PasswordAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message NotificationStation Speed Dialing Setup Station Speed Dialing setupAltiServ 4.5 User Guide