AltiGen comm AltiServ TM 4.5 manual Contents

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Contents

Phone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

AltiGen Voice Mail System Quick Features . . . . . . . . . . . . . . . . 1

Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Other Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

CHAPTER 1

AltiServ Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Centrex Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 System Call Park and Silent System Call Park. . . . . . . . . . . . . . . 7 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Multiple Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 System Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Dialing a Remote AltiServ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Calling a Remote Extension Directly over IP. . . . . . . . . . . . . . . 10

Calling Remote Auto Attendant or Operator . . . . . . . . . . . . . . . 10

Calling a Remote Number (Hop Off Dialing) . . . . . . . . . . . . . . 10

Voice Over IP Trunk Call Support . . . . . . . . . . . . . . . . . . . . . . . . . 12

Supported Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Remote Locations IP Dialing Chart . . . . . . . . . . . . . . . . . . . . . . . . 14

Using Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

AltiServ User Guide 1

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide AltiGen Voice Mail System Quick Features Making CallsAnswering Calls Call ManagementOther Features AltiServ Telephone Functions Basic FunctionsPutting a Call on Hold Transferring CallsCentrex Transfer To transfer the currently connected callConference Calls Transferring Calls into the AltiGen Voice Mail SystemTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto AttendantCall Park ConsultationTo park calls System Call Park and Silent System Call Park Call WaitingTo answer the call Distinctive Call Waiting ToneMultiple Call Waiting To answer calls in a Multiple Call Waiting situationAccount Codes To use the System Callback featureSystem Callback Dialing a Remote AltiServ Calling a Remote Extension Directly over IPCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off DialingHop On Dialing to a Remote Extension To hop onto a remote extensionSupported Features Voice Over IP Trunk Call SupportTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String #Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2Feature Diala Description Feature Status #22 Operator Features Call Handling and the Auto AttendantChecking the General Mailbox Calls on HoldOperator Off-line Outside Call BlockingTo login for the first time Feature TipsLogging Remote Login To perform a normal login at your stationTo login from another station or as a virtual extension For remote login from outside the officeAbout Passwords Transfer to AltiGen Voice Mail System FeatureAltiGen Voice Mail System Main Menu Options Listening to MessagesDisposing of the Messages About Outcalls to Cellular or PCS Phone NumbersSending Messages To send a messageMaking a Call from within the AltiGen Voice Mail System Personal OptionsRecording Greetings Changing your Password To record your Directory NameAbout the Delivery Number Using Message NotificationTo Set Message Notification Using Reminder Calls To Set Up a Reminder CallFeature Tips To Set Up Call ForwardingCall Forwarding Reviewing Scheduled Reminder CallsUsing Distribution Lists Creating a Distribution ListDeleting a Distribution List Editing a Distribution ListReviewing a Distribution List Log on/off IP Extension Dynamic IP Addressing Only Dynamic MessagingTo log on or off an IP extension Zoomerang Caller’s OptionsHow it Works, with and without Caller ID To use ZoomerangTo Leave a Private Message Private MessagingTo Check Message Status or Delete Messages Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media MessagingTo retrieve messages using your multi-media computer Retrieving MessagesComposing and Sending Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main MenuRemainder of this chapter describes these functions Forwarding All Calls Setting Call ManagementForwarding to a Pager Not Recommended Do Not Disturb Busy Call Handling and No Answer HandlingNumber of Rings Before Forwarding Email ForwardingOne Number Access ONA Before You Set Up ONAAccessing One Number Access Setup Using a PasswordAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message NotificationStation Speed Dialing Setup Station Speed Dialing setupAltiServ 4.5 User Guide
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