AltiGen comm AltiServ TM 4.5 manual Consultation, Call Park, To park calls

On each Quantum board, the extensions assigned to the board can be involved in a maximum of 3 different conferences. For example, if extensions 101–110 are all on the same board, 101, 105, and 107 could be involved in one conference call, while 104 and 108 were on another, and 109 and 102 were on a third call.

Depending on the type of board, each Quantum board could run up to 4, 8, or 12 extensions. There is no limit to conferencing extensions from the same board.

For all conferences on a single board, the system allows up to 4 extensions total from any of the other boards, in any combination, at any one time.

For example, if Conference #1 includes 4 extensions from other boards, Conference #2 and #3 cannot have any. If Conference #1 includes only 2 extensions from other boards, 2 other extensions could be used by Conference #2 or #3.

If these limits are reached, the system rejects attempts to conference additional parties to the call.

Consultation

To place the caller on hold and speak with a person at another extension:

1.Press FLASH and dial the extension number of the person you wish to speak with.

2.When you are finished, press FLASH again to disconnect the consultation and return to the original caller.

Call Park

You can park calls and then pick them up at your current station or another one. After a time-out period—set in the AltiWare Administrator—parked calls ring the extension at which they are parked.

To park calls:

1.Do one of the following:

•To park the call at the current extension, press FLASH # 31 and hang up.

6AltiServ User Guide