AltiGen comm AltiServ TM 4.5 manual AltiServ Telephone Functions, Basic Functions

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C H A P T E R 1

AltiServ Telephone Functions

AltiServ provides a broad range of call-handling and dialing features. For you to use the system most effectively, you might want to browse through this section and keep it handy for future reference.

Note: This guide refers to the FLASH button on the telephone device. The flash function is the off-hook flash used, for example, to take the other call in a simple call-waiting situation. Some telephones may provide a LINK or similar button that provides the same function.

Basic Functions

Making Calls

•To make an internal call to another extension, lift the handset off-hook, wait for dial tone and dial the extension number.

•To make an external call, lift the handset off-hook, wait for dial tone, dial the designated outside line access digit and dial the phone number. The outside line digit(s) are provided by your administrator.

Note: If the Forced Account Code feature is enabled, the user must enter an Account Code before making an external call.

Answering Calls

When you answer the phone, there may be different rings depending on who is calling you. When Distinctive Ringing is enabled on your system, three different ringing cadences may be used:

•Internal Call = short double rings

•External Call = long single rings between long pauses

•Operator Call = long single rings between short pauses

Telephone Features

AltiServ User Guide 3

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Answering Calls AltiGen Voice Mail System Quick FeaturesMaking Calls Call ManagementOther Features AltiServ Telephone Functions Basic FunctionsCentrex Transfer Putting a Call on HoldTransferring Calls To transfer the currently connected callTransferring Calls Directly to a User’s Voice Mailbox Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls to an Auto AttendantCall Park ConsultationTo park calls To answer the call System Call Park and Silent System Call ParkCall Waiting Distinctive Call Waiting ToneMultiple Call Waiting To answer calls in a Multiple Call Waiting situationAccount Codes To use the System Callback featureSystem Callback Calling Remote Auto Attendant or Operator Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling a Remote Number Hop Off DialingHop On Dialing to a Remote Extension To hop onto a remote extensionSupported Features Voice Over IP Trunk Call SupportTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String #Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2Feature Diala Description Feature Status #22 Checking the General Mailbox Operator FeaturesCall Handling and the Auto Attendant Calls on HoldOperator Off-line Outside Call BlockingTo login for the first time Feature TipsLogging To login from another station or as a virtual extension Remote LoginTo perform a normal login at your station For remote login from outside the officeAbout Passwords Transfer to AltiGen Voice Mail System FeatureAltiGen Voice Mail System Main Menu Options Listening to MessagesDisposing of the Messages About Outcalls to Cellular or PCS Phone NumbersSending Messages To send a messageMaking a Call from within the AltiGen Voice Mail System Personal OptionsRecording Greetings Changing your Password To record your Directory NameAbout the Delivery Number Using Message NotificationTo Set Message Notification Using Reminder Calls To Set Up a Reminder CallCall Forwarding Feature TipsTo Set Up Call Forwarding Reviewing Scheduled Reminder CallsUsing Distribution Lists Creating a Distribution ListDeleting a Distribution List Editing a Distribution ListReviewing a Distribution List Log on/off IP Extension Dynamic IP Addressing Only Dynamic MessagingTo log on or off an IP extension How it Works, with and without Caller ID ZoomerangCaller’s Options To use ZoomerangTo Leave a Private Message Private MessagingTo Check Message Status or Delete Messages Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media MessagingComposing and Sending Messages To retrieve messages using your multi-media computerRetrieving Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main MenuRemainder of this chapter describes these functions Forwarding All Calls Setting Call ManagementForwarding to a Pager Not Recommended Number of Rings Before Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Email ForwardingOne Number Access ONA Before You Set Up ONAAccessing One Number Access Setup Using a PasswordAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message NotificationStation Speed Dialing Setup Station Speed Dialing setupAltiServ 4.5 User Guide