AltiGen comm AltiServ TM 4.5 manual Logging, Feature Tips, To login for the first time

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C H A P T E R 2

Using the AltiGen Mail Voice System

This chapter describes the features and functions in the AltiGen Voice Mail System, the voice messaging subsystem of AltiServ. The AltiGen Voice Mail System includes basic voice mail functions and more sophisticated features such as an interface with email.

The AltiGen Voice Mail System voice prompts provide instructions and options for all functions. From any menu, press 0 to repeat your options or

*to return to the previous menu.

The chart at the end of the AltiServ User Guide will help you better understand the menu structure.

Feature Tips

Each time you login to the AltiGen Voice Mail System, you hear a Feature Tip—helpful tips and reminders of the most useful features for optimal use of AltiServ. See “Feature Tips” on page 35 for more information on this feature as well as instructions on how to enable/disable this feature.

Logging In

To login for the first time:

1.From your station, press ##.

2.Enter the default password your system administrator has given you.

Note: The default password is for initial login only; be sure to change it as soon as possible.

To change your password, after pressing 4 at the Main Menu to hear the Personal Options …

1.Press 2 for the Password options

2.Press 1 to change the password

3.Enter a new password. See “About Passwords” on page 27.

Voice Mail

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide AltiGen Voice Mail System Quick Features Making CallsAnswering Calls Call ManagementOther Features AltiServ Telephone Functions Basic FunctionsPutting a Call on Hold Transferring CallsCentrex Transfer To transfer the currently connected callConference Calls Transferring Calls into the AltiGen Voice Mail SystemTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto AttendantTo park calls ConsultationCall Park System Call Park and Silent System Call Park Call WaitingTo answer the call Distinctive Call Waiting ToneMultiple Call Waiting To answer calls in a Multiple Call Waiting situationSystem Callback To use the System Callback featureAccount Codes Dialing a Remote AltiServ Calling a Remote Extension Directly over IPCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off DialingHop On Dialing to a Remote Extension To hop onto a remote extensionSupported Features Voice Over IP Trunk Call SupportTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String #Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2Feature Diala Description Feature Status #22 Operator Features Call Handling and the Auto AttendantChecking the General Mailbox Calls on HoldOperator Off-line Outside Call BlockingLogging Feature TipsTo login for the first time Remote Login To perform a normal login at your stationTo login from another station or as a virtual extension For remote login from outside the officeAbout Passwords Transfer to AltiGen Voice Mail System FeatureAltiGen Voice Mail System Main Menu Options Listening to MessagesDisposing of the Messages About Outcalls to Cellular or PCS Phone NumbersSending Messages To send a messageRecording Greetings Personal OptionsMaking a Call from within the AltiGen Voice Mail System Changing your Password To record your Directory NameTo Set Message Notification Using Message NotificationAbout the Delivery Number Using Reminder Calls To Set Up a Reminder CallFeature Tips To Set Up Call ForwardingCall Forwarding Reviewing Scheduled Reminder CallsUsing Distribution Lists Creating a Distribution ListReviewing a Distribution List Editing a Distribution ListDeleting a Distribution List To log on or off an IP extension Dynamic MessagingLog on/off IP Extension Dynamic IP Addressing Only Zoomerang Caller’s OptionsHow it Works, with and without Caller ID To use ZoomerangTo Check Message Status or Delete Messages Private MessagingTo Leave a Private Message Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media MessagingTo retrieve messages using your multi-media computer Retrieving MessagesComposing and Sending Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main MenuRemainder of this chapter describes these functions Forwarding to a Pager Not Recommended Setting Call ManagementForwarding All Calls Do Not Disturb Busy Call Handling and No Answer HandlingNumber of Rings Before Forwarding Email ForwardingOne Number Access ONA Before You Set Up ONAAccessing One Number Access Setup Using a PasswordAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message NotificationStation Speed Dialing Setup Station Speed Dialing setupAltiServ 4.5 User Guide