AltiGen comm AltiServ TM 4.5 manual Do Not Disturb, Busy Call Handling and No Answer Handling

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Do Not Disturb

If you select Enable Do Not Disturb, all incoming calls are forwarded according to your “Enable Busy Call Handling” settings, described immediately below.

Busy Call Handling and No Answer Handling

You can use these options to specify how you want to handle incoming calls when you’re already on the phone or when you can’t answer the phone, for example, when you’ve enabled Do Not Disturb.

If you want to use the Auto Attendant and you don’t know the number of the phrase or menu you want to use, check with your system administrator.

Number of Rings Before Forwarding

This setting pertains to almost all the options in this window: the number of times the phone should ring before the system decides to forward the call to an extension, voice mail, or the Auto Attendant.

Email Forwarding

To forward email:

1.Select the Enable Mail Forwarding check box.

2.Select the Forward Email check box, and type in the email address to which to forward the mail.

3.Choose whether you want the original address’s mail to be deleted, treated as new, or treated as read and saved mail after it is forwarded.

AltiReach

AltiServ 4.5 User Guide 49

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Contents AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide AltiGen Voice Mail System Quick Features Making CallsAnswering Calls Call ManagementOther Features AltiServ Telephone Functions Basic FunctionsPutting a Call on Hold Transferring CallsCentrex Transfer To transfer the currently connected callConference Calls Transferring Calls into the AltiGen Voice Mail SystemTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto AttendantTo park calls ConsultationCall Park System Call Park and Silent System Call Park Call WaitingTo answer the call Distinctive Call Waiting ToneMultiple Call Waiting To answer calls in a Multiple Call Waiting situationSystem Callback To use the System Callback featureAccount Codes Dialing a Remote AltiServ Calling a Remote Extension Directly over IPCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off DialingHop On Dialing to a Remote Extension To hop onto a remote extensionSupported Features Voice Over IP Trunk Call SupportTelephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String #Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2Feature Diala Description Feature Status #22 Operator Features Call Handling and the Auto AttendantChecking the General Mailbox Calls on HoldOperator Off-line Outside Call BlockingLogging Feature TipsTo login for the first time Remote Login To perform a normal login at your stationTo login from another station or as a virtual extension For remote login from outside the officeAbout Passwords Transfer to AltiGen Voice Mail System FeatureAltiGen Voice Mail System Main Menu Options Listening to MessagesDisposing of the Messages About Outcalls to Cellular or PCS Phone NumbersSending Messages To send a messageRecording Greetings Personal OptionsMaking a Call from within the AltiGen Voice Mail System Changing your Password To record your Directory NameTo Set Message Notification Using Message NotificationAbout the Delivery Number Using Reminder Calls To Set Up a Reminder CallFeature Tips To Set Up Call ForwardingCall Forwarding Reviewing Scheduled Reminder CallsUsing Distribution Lists Creating a Distribution ListReviewing a Distribution List Editing a Distribution ListDeleting a Distribution List To log on or off an IP extension Dynamic MessagingLog on/off IP Extension Dynamic IP Addressing Only Zoomerang Caller’s OptionsHow it Works, with and without Caller ID To use ZoomerangTo Check Message Status or Delete Messages Private MessagingTo Leave a Private Message Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media MessagingTo retrieve messages using your multi-media computer Retrieving MessagesComposing and Sending Messages To compose a new messageVoice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main MenuRemainder of this chapter describes these functions Forwarding to a Pager Not Recommended Setting Call ManagementForwarding All Calls Do Not Disturb Busy Call Handling and No Answer HandlingNumber of Rings Before Forwarding Email ForwardingOne Number Access ONA Before You Set Up ONAAccessing One Number Access Setup Using a PasswordAltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message NotificationStation Speed Dialing Setup Station Speed Dialing setupAltiServ 4.5 User Guide