HP 5400 Troubleshooting, Printer does not print, Verify the following, Check the printer lights

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11 Troubleshooting

●Printer does not print

●Paper jam

●Paper problems

●Printer is stalled

●Print cartridge problems

●Photos do not print correctly

●PictBridge problems

●Print quality is poor

●Document is misprinted

●Problems with borderless documents

●Error messages

●Printer lights are on or flashing

●Document prints slowly

●If you continue to have problems

Printer does not print

Verify the following

Verify the following conditions if the printer is not printing:

●The printer is connected to the power source.

●The cable connections are secure.

●The printer is turned on.

●The print cartridges are the correct print cartridges for the printer and are properly installed.

●The paper or other media is correctly loaded in the In tray.

●The printer cover is closed.

●The rear access door is attached.

Check the printer lights

The printer lights indicate the printer status and alert you to potential problems. For more information, see Printer lights are on or flashing.

Check the printer cable connection

If the printer cable is attached to a USB hub, a printing conflict might exist. Two methods are available for solving the conflict:

●Attach the printer USB cable directly to your computer.

●When printing, do not use other USB devices that are attached to the hub.

52	HP Deskjet 5400 series

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Contents Users guide Hewlett-Packard Company notices AcknowledgementsTerms and conventions Contents HP Deskjet 5400 series Welcome Special features Printer features Get startedPower button and light Buttons and lightsPrint Cancel and Resume buttons Paper trays PictBridge lightsUnfold the paper trays Tray Paper guideOut tray Fold the paper trays Print cartridges Use print cartridgesReplace print cartridges Installed print Result Cartridge Ink-backup modeInk-backup mode output Exit ink-backup modeConnect through a networked computer Connect to the printerNetworking Use an HP Jetdirect print serverGuidelines Print photosPrint borderless photos Prepare to printPrint photos with a border PrintQuality Best or Maximum dpi Small photos Large photos HP Real Life technologies Open HP Real Life technologiesPhoto print cartridge Color optionsStorage Maximum dpiStore and handle photo paper HandlingSave money when printing photos About PictBridge Print photos from a digitalCamera PictBridge printingPrint borderless photos Print photos with a border Print other documents MailLetters Documents Envelopes Brochures Quality Normal or Best Greeting cardsPrint borderless brochures Print brochures with bordersPostcards Transparencies Quality Normal, Best, or Maximum dpiLabels Index cards and other small media Paper Size A4 or US LetterIron-on transfers Print Printing tips Select a print qualitySet the page order Resize a document Print multiple pages on a single sheet of paperSelect a paper type Print previewChapter Printer software Print settingsSetup dialog box Print dialog boxAdd a printer Set a default printerManage the printer Mac OS X Delete a printerView and change the status of a print job Mac OS X Click Add PrinterView and change the status of a print job Mac OS X Print cartridge combinations MaintenanceInstall print cartridges Selection numbersInk-backup mode Installation instructionsRemove plastic tape Calibrate color Set the auto-off featureAlign the print cartridges Calibrate print qualityView estimated ink levels Automatically clean print cartridgesPrint a test Maintain the printer bodyManually clean print cartridges Remove ink from your skin and clothingMaintain print cartridges Store print cartridgesHP Printer Utility Open the HP Printer UtilityHP Printer Utility panes Mac OS XVerify the following TroubleshootingPrinter does not print Check the printer lightsPaper jam Check the print queueIf the printer still does not print Printer ejects paper Paper problemsPrinter does not feed paper Out-of-paper messagePrinter prints on multiple sheets at once Paper weightPrinter is stalled Printer prints on multiple sheets at oncePrint cartridge problems Print cartridge problem messageIncorrect print cartridge Print cartridge is in the wrong slot message Printing in ink-backup mode messagePhotos do not print correctly Check the paper trayCheck the printer settings Colors are tinted or incorrectHorizontal lines appear on a photo Fading occurs on the edges of a photo Part of the photo is fadedPart of the photo is faded Fading occurs near the edges of a photoPictBridge problems Images in a connected digital camera do not printPictBridge lights are flashing State of the lights Print quality is poor Streaks and missing linesPrint is faded Blank pages print Too much or too little ink appears onProblems with borderless documents Document is misprintedStreaks appear in a light portion of a photo Image is printed at an angle Ink smearsPhoto has unwanted border Photo has an unwanted border For most paper typesFor photo paper with a tear-off tab Out-of-paper message Error messagesPrinting in ink-backup mode Out of paper messageIf the In tray is empty Power light is flashingPrinter lights are on or flashing What the lights indicateBoth lights are flashing Document prints slowlyResume light is flashing Multiple software programs are openIf you continue to have problems Supplies PaperUSB cables Specifications Printer specificationsReduction and elimination Environmental informationEnvironmental statement RecyclingPrint cartridge recovery Chapter Index USB