HP 5400 Photos do not print correctly, Printing in ink-backup mode message, Check the paper tray

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Note You can print with one print cartridge in ink-backup mode if you do not have a replacement print cartridge available.

5.If the Resume light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support.

Printing in ink-backup mode message

When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts.

If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the plastic tape has been removed from each print cartridge. When the protective piece of plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.

1 Remove plastic tape

Print cartridge is in the wrong slot message

If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle.

Always install the tri-color print cartridge in the left print cartridge cradle compartment. Install the black or photo print cartridge in the right print cartridge cradle compartment.

Note To easily identify the correct side of the cradle in which to install the print cartridge, match the symbol on the print cartridge with the symbol above the print cartridge cradle.

Photos do not print correctly

Check the paper tray

1.Verify that the photo paper is placed in the In tray with the side to be printed on facing down.

Verify that the photo paper is flat.

2.Slide the paper forward until it stops.

3.Slide the paper guide firmly against the edge of the paper.

Do not press the guide so firmly against the paper that the paper bends or curls.

User's guide

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Contents Users guide Terms and conventions Hewlett-Packard Company noticesAcknowledgements Contents HP Deskjet 5400 series Welcome Special features Get started Printer featuresButtons and lights Power button and lightPrint Cancel and Resume buttons Unfold the paper trays Paper traysPictBridge lights Paper guide TrayOut tray Fold the paper trays Replace print cartridges Print cartridgesUse print cartridges Exit ink-backup mode Ink-backup modeInk-backup mode output Installed print Result CartridgeUse an HP Jetdirect print server Connect to the printerNetworking Connect through a networked computerPrepare to print Print photosPrint borderless photos GuidelinesQuality Best or Maximum dpi Print photos with a borderPrint Small photos Large photos Open HP Real Life technologies HP Real Life technologiesColor options Photo print cartridgeHandling Maximum dpiStore and handle photo paper StorageSave money when printing photos PictBridge printing Print photos from a digitalCamera About PictBridgePrint borderless photos Print photos with a border Mail Print other documentsLetters Documents Envelopes Brochures Print brochures with borders Greeting cardsPrint borderless brochures Quality Normal or BestPostcards Quality Normal, Best, or Maximum dpi TransparenciesLabels Paper Size A4 or US Letter Index cards and other small mediaIron-on transfers Print Set the page order Printing tipsSelect a print quality Print preview Print multiple pages on a single sheet of paperSelect a paper type Resize a documentChapter Print dialog box Print settingsSetup dialog box Printer softwareDelete a printer Set a default printerManage the printer Mac OS X Add a printerClick Add Printer View and change the status of a print job Mac OS XView and change the status of a print job Mac OS X Selection numbers MaintenanceInstall print cartridges Print cartridge combinationsInstallation instructions Ink-backup modeRemove plastic tape Calibrate print quality Set the auto-off featureAlign the print cartridges Calibrate colorMaintain the printer body Automatically clean print cartridgesPrint a test View estimated ink levelsRemove ink from your skin and clothing Manually clean print cartridgesStore print cartridges Maintain print cartridgesOpen the HP Printer Utility HP Printer UtilityMac OS X HP Printer Utility panesCheck the printer lights TroubleshootingPrinter does not print Verify the followingIf the printer still does not print Paper jamCheck the print queue Out-of-paper message Paper problemsPrinter does not feed paper Printer ejects paperPrinter prints on multiple sheets at once Paper weightPrinter is stalled Printer prints on multiple sheets at onceIncorrect print cartridge Print cartridge problemsPrint cartridge problem message Check the paper tray Printing in ink-backup mode messagePhotos do not print correctly Print cartridge is in the wrong slot messageHorizontal lines appear on a photo Check the printer settingsColors are tinted or incorrect Fading occurs near the edges of a photo Part of the photo is fadedPart of the photo is faded Fading occurs on the edges of a photoPictBridge lights are flashing State of the lights PictBridge problemsImages in a connected digital camera do not print Print is faded Print quality is poorStreaks and missing lines Too much or too little ink appears on Blank pages printDocument is misprinted Problems with borderless documentsStreaks appear in a light portion of a photo Ink smears Image is printed at an anglePhoto has unwanted border For photo paper with a tear-off tab Photo has an unwanted borderFor most paper types Out of paper message Error messagesPrinting in ink-backup mode Out-of-paper messageWhat the lights indicate Power light is flashingPrinter lights are on or flashing If the In tray is emptyMultiple software programs are open Document prints slowlyResume light is flashing Both lights are flashingIf you continue to have problems USB cables SuppliesPaper Printer specifications SpecificationsRecycling Environmental informationEnvironmental statement Reduction and eliminationPrint cartridge recovery Chapter Index USB