HP 5400 Paper problems, Printer does not feed paper, Printer ejects paper, Out-of-paper message

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Chapter 11

6.If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover.

Caution Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front.

7.Turn on the printer, and then press the Resume button.

8.Reprint the document.

Note If paper jams occur frequently, try using a heavier paper. See the reference guide for paper weight specifications.

Paper problems

Printer does not feed paper

Try one or more of the following solutions:

●Reduce the number of sheets in the In tray.

●Remove the paper from the In tray, and then reload it.

●Use a different type of paper.

Printer ejects paper

If the printer ejects the paper, try one of the following solutions:

●If you are performing a color calibration, install both the tri-color and the photo print cartridges.

●Verify that the protective piece of plastic tape has been removed from the print cartridges.

●If you are printing a borderless document and the Resume light and a Print Cartridge Status light are flashing, you might be trying to print a borderless document with only the black print cartridge installed. When printing a borderless document, always have the tri-color print cartridge and a black or photo print cartridge installed.

Out-of-paper message

If an out-of-paper message appears, follow these guidelines.

Paper jam

For information about clearing a paper jam, see the paper jam page.

54	HP Deskjet 5400 series

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Contents Users guide Terms and conventions Hewlett-Packard Company noticesAcknowledgements Contents HP Deskjet 5400 series Welcome Special features Printer features Get startedPower button and light Buttons and lightsPrint Cancel and Resume buttons Unfold the paper trays Paper traysPictBridge lights Tray Paper guideOut tray Fold the paper trays Replace print cartridges Print cartridgesUse print cartridges Ink-backup mode Ink-backup mode outputInstalled print Result Cartridge Exit ink-backup modeConnect to the printer NetworkingConnect through a networked computer Use an HP Jetdirect print serverPrint photos Print borderless photosGuidelines Prepare to printQuality Best or Maximum dpi Print photos with a borderPrint Small photos Large photos HP Real Life technologies Open HP Real Life technologiesPhoto print cartridge Color optionsMaximum dpi Store and handle photo paperStorage HandlingSave money when printing photos Print photos from a digital CameraAbout PictBridge PictBridge printingPrint borderless photos Print photos with a border Print other documents MailLetters Documents Envelopes Brochures Greeting cards Print borderless brochuresQuality Normal or Best Print brochures with bordersPostcards Transparencies Quality Normal, Best, or Maximum dpiLabels Index cards and other small media Paper Size A4 or US LetterIron-on transfers Print Set the page order Printing tipsSelect a print quality Print multiple pages on a single sheet of paper Select a paper typeResize a document Print previewChapter Print settings Setup dialog boxPrinter software Print dialog boxSet a default printer Manage the printer Mac OS XAdd a printer Delete a printerView and change the status of a print job Mac OS X Click Add PrinterView and change the status of a print job Mac OS X Maintenance Install print cartridgesPrint cartridge combinations Selection numbersInk-backup mode Installation instructionsRemove plastic tape Set the auto-off feature Align the print cartridgesCalibrate color Calibrate print qualityAutomatically clean print cartridges Print a testView estimated ink levels Maintain the printer bodyManually clean print cartridges Remove ink from your skin and clothingMaintain print cartridges Store print cartridgesHP Printer Utility Open the HP Printer Utility HP Printer Utility panes Mac OS XTroubleshooting Printer does not printVerify the following Check the printer lightsIf the printer still does not print Paper jamCheck the print queue Paper problems Printer does not feed paperPrinter ejects paper Out-of-paper messagePaper weight Printer is stalledPrinter prints on multiple sheets at once Printer prints on multiple sheets at onceIncorrect print cartridge Print cartridge problemsPrint cartridge problem message Printing in ink-backup mode message Photos do not print correctlyPrint cartridge is in the wrong slot message Check the paper trayHorizontal lines appear on a photo Check the printer settingsColors are tinted or incorrect Part of the photo is faded Part of the photo is fadedFading occurs on the edges of a photo Fading occurs near the edges of a photoPictBridge lights are flashing State of the lights PictBridge problemsImages in a connected digital camera do not print Print is faded Print quality is poorStreaks and missing lines Blank pages print Too much or too little ink appears onProblems with borderless documents Document is misprintedStreaks appear in a light portion of a photo Image is printed at an angle Ink smearsPhoto has unwanted border For photo paper with a tear-off tab Photo has an unwanted borderFor most paper types Error messages Printing in ink-backup modeOut-of-paper message Out of paper messagePower light is flashing Printer lights are on or flashingIf the In tray is empty What the lights indicateDocument prints slowly Resume light is flashingBoth lights are flashing Multiple software programs are openIf you continue to have problems USB cables SuppliesPaper Specifications Printer specificationsEnvironmental information Environmental statementReduction and elimination RecyclingPrint cartridge recovery Chapter Index USB