HP 5400 Print cartridge problems, Incorrect print cartridge, Print cartridge problem message

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Chapter 11

Print cartridge problems

Incorrect print cartridge

The printer can only print when the correct print cartridges are installed. If you receive a print cartridge error message, one or both of the print cartridges cannot be used in the printer.

To verify that you have the correct print cartridges:

1.Open the printer cover.

2.Read the selection number on the print cartridge label.

1 Selection number label

2 Warranty date

3.Check the list of print cartridges that can be used in the printer.

Open the HP Printer Utility, and then select the Supplies Status pane.

4.Check the warranty date on the print cartridge.

5.If the print cartridge has the wrong selection number, or if the warranty date has expired, install a new print cartridge.

6.Close the printer cover.

If the Resume light is not flashing, then the problem is solved.

If the Resume light is flashing, visit HP Technical Support at www.hp.com/support.

Print cartridge problem message

If you receive a message about a problem with one of the print cartridges, follow these steps:

1.Raise the printer cover and remove the print cartridge that was named in the error message.

2.Reinstall the print cartridge.

If the Resume light is not flashing, the problem is solved. If the Resume light is flashing, go to the next step.

3.Manually clean the print cartridge.

4.Reinsert the print cartridge in the printer and close the printer cover.

If the Resume light is still flashing, the print cartridge is faulty and must be replaced.

56	HP Deskjet 5400 series

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Contents Users guide Acknowledgements Hewlett-Packard Company noticesTerms and conventions Contents HP Deskjet 5400 series Welcome Special features Printer features Get startedPower button and light Buttons and lightsPrint Cancel and Resume buttons PictBridge lights Paper traysUnfold the paper trays Tray Paper guideOut tray Fold the paper trays Use print cartridges Print cartridgesReplace print cartridges Installed print Result Cartridge Ink-backup modeInk-backup mode output Exit ink-backup modeConnect through a networked computer Connect to the printerNetworking Use an HP Jetdirect print serverGuidelines Print photosPrint borderless photos Prepare to printPrint Print photos with a borderQuality Best or Maximum dpi Small photos Large photos HP Real Life technologies Open HP Real Life technologiesPhoto print cartridge Color optionsStorage Maximum dpiStore and handle photo paper HandlingSave money when printing photos About PictBridge Print photos from a digitalCamera PictBridge printingPrint borderless photos Print photos with a border Print other documents MailLetters Documents Envelopes Brochures Quality Normal or Best Greeting cardsPrint borderless brochures Print brochures with bordersPostcards Transparencies Quality Normal, Best, or Maximum dpiLabels Index cards and other small media Paper Size A4 or US LetterIron-on transfers Print Select a print quality Printing tipsSet the page order Resize a document Print multiple pages on a single sheet of paperSelect a paper type Print previewChapter Printer software Print settingsSetup dialog box Print dialog boxAdd a printer Set a default printerManage the printer Mac OS X Delete a printerView and change the status of a print job Mac OS X Click Add PrinterView and change the status of a print job Mac OS X Print cartridge combinations MaintenanceInstall print cartridges Selection numbersInk-backup mode Installation instructionsRemove plastic tape Calibrate color Set the auto-off featureAlign the print cartridges Calibrate print qualityView estimated ink levels Automatically clean print cartridgesPrint a test Maintain the printer bodyManually clean print cartridges Remove ink from your skin and clothingMaintain print cartridges Store print cartridgesHP Printer Utility Open the HP Printer UtilityHP Printer Utility panes Mac OS XVerify the following TroubleshootingPrinter does not print Check the printer lightsCheck the print queue Paper jamIf the printer still does not print Printer ejects paper Paper problemsPrinter does not feed paper Out-of-paper messagePrinter prints on multiple sheets at once Paper weightPrinter is stalled Printer prints on multiple sheets at oncePrint cartridge problem message Print cartridge problemsIncorrect print cartridge Print cartridge is in the wrong slot message Printing in ink-backup mode messagePhotos do not print correctly Check the paper trayColors are tinted or incorrect Check the printer settingsHorizontal lines appear on a photo Fading occurs on the edges of a photo Part of the photo is fadedPart of the photo is faded Fading occurs near the edges of a photoImages in a connected digital camera do not print PictBridge problemsPictBridge lights are flashing State of the lights Streaks and missing lines Print quality is poorPrint is faded Blank pages print Too much or too little ink appears onProblems with borderless documents Document is misprintedStreaks appear in a light portion of a photo Image is printed at an angle Ink smearsPhoto has unwanted border For most paper types Photo has an unwanted borderFor photo paper with a tear-off tab Out-of-paper message Error messagesPrinting in ink-backup mode Out of paper messageIf the In tray is empty Power light is flashingPrinter lights are on or flashing What the lights indicateBoth lights are flashing Document prints slowlyResume light is flashing Multiple software programs are openIf you continue to have problems Paper SuppliesUSB cables Specifications Printer specificationsReduction and elimination Environmental informationEnvironmental statement RecyclingPrint cartridge recovery Chapter Index USB