HP Copier CapShare 920, Copier C6300 manual Option 3 HP Customer Care Online

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Option 3: HP Customer Care Online

Quickly find additional information at the HP CapShare appliance online support website at no charge. The goal of the CapShare online support is to have everything you need in one place, 24 hours a day, seven days a week at the following website:

http://www.hp.com/support/capshare/

At this website, you will find:

Product information

Frequently asked questions

Troubleshooting information

Software and firmware drivers that can be downloaded

Support contacts

HP's general Customer Care online support is located at the following website: http://www.hp.com/ghp/services.html

Option 4: HP Customer Care Telephone Support

When you talk to HP directly, highly trained service technicians at our HP Customer Care Center are ready to take your call.

Telephone support during the warranty period

Telephone support with an HP agent is offered through the HP Customer Care Center. During the warranty, you pay for the long distance phone call, but you won't be kept on hold for an extended period. That's because 95% of our calls are connected in fewer than three minutes. In an industry known for keeping customers waiting, we're proud of our quick response time. And because we connect you with a service technician who specializes in working with the HP CapShare appliance, most problems are solved in a single call. Although you pay for the long distance call, during the warranty, HP provides free technical telephone support from an HP customer service representative at the Customer Care Center. For complete telephone support (problems with installation, configuration, and operation), please call:

United States

208.333.5759

 

(Monday to Friday 8 am to 8 pm EST)

Canada

905.206.4663

 

(Monday to Friday 8 am to Midnight EST).

European telephone support below is Monday to Friday 8.30 to 18.00 (CET).

Austria

+ 43 (0)7114 201080

Belgium

+ 32

(0)2 626 8806 (Dutch)

Belgium

+ 32

(0)2 626 8807 (French)

Denmark

+ 45 39 29 4099

English International + 44 (0)171 512 52 02

Finland

+ 358 (0)203 47 288

France

+ 33 (0)1 43 62 34 34

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7 Technical Support and Warranty

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Contents I n f o r m a t i o n a p p l i a n c e Expanding PossibilitiesTo meet every business need User Guide Part number C6301-99900 First EditionCharging and Installing the Batteries Technical Support and WarrantyGetting Started Copying aUp and running What ships in the boxWhat to do if parts are missing Latest HP CapShare upgrades and information Finding additional informationYour computer Printer Handheld device To install the batteries When the batteries are fully charged, unplug the chargerTo charge the batteries Battery care When to purchase new batteriesOther battery types Special considerations for international travelersPlacement of the HP CapShare appliance Capture basicsHolding the HP CapShare appliance Capture buttonYour first capture Keep the entire base of the appliance flat onFor Normal or Graphics mode For Flip Chart modePreferred capture path Other capture pathsHow to prevent skewed pages Capture tipsCapture sleeve Do not turn the HP CapShare applianceWhat can I capture? Verify a capturedChange the appliance capture mode To change the appliance capture modeAppliance buttons and functions FrontBack Use the appliance display menus Once in the display menuSave a copied View a copiedAttach/Detach group captured pages Attach to previous groupingDetach from previous ungrouping To attach aTrim edges To trim the edges of aCleaning the HP CapShare appliance Memory usageCapture area Display windowInstall the HP CapShare PC utility Choosing a file formatAccess the HP CapShare PC utility ComputerUninstall the HP CapShare PC utility To uninstall the HP CapShare PC softwareClick OK when the files have been updated Determine Infrared IR and serial port connectivity statusSending and Sharing Pages Send to your computerRecover from send errors Send to a printerPrinter requirements Use the infrared IR portSend to a device other than a computer or printer Additional informationTo FAX format Share a page, a group, or all pages stored in memory To sendTab on the HP CapShare PC utility Press to cancel the send Work on a Windows CE handheld PC You must add .tif to the end of the nameSend an HP CapShare document as an attachment to e-mail Start the Inbox softwareWork on a Psion Series 5 handheld computer Work on a Nokia Communicator Warranty, Technical Support, and Repair Your HP CapShare 920 portable e-copier warrantyWarranty Limitations ExclusionsExtending Your Warranty Coverage Answering questions about your HP CapShare applianceOption 1 The Help menu on your HP CapShare appliance Option 2 The HP CapShare PC utilityOption 3 HP Customer Care Online Option 4 HP Customer Care Telephone SupportWhile traveling in other parts of the world Central and South America + 52 5.258.46.00 Mexico CityTelephone support after the warranty period When returning the defective unitOut-of-warranty repair HP Customer Care Repair and Express ExchangeRegulatory information German noise declarationJapan Vcci declaration EU declaration of conformityTrademarks FCC declarationSupports self-powered operation JetEye from Extended SystemsPerfect printer For your HP CapShare e-copier HP LaserJet 2100TN is network-ready, right out of the box