HP Copier CapShare 920 manual Telephone support after the warranty period, Out-of-warranty repair

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Telephone support after the warranty period

The warranty period expires after one year of owning your HP CapShare appliance and you then have to pay for technical support. For quick questions in the US only, call 900.555.1500 ($2.50 per minute). Charges begin only when you are connected with a technician.

For calls from Canada or for calls in the US that you anticipate will be longer than ten minutes in length, call 800.999.1148. The fee is $25 per call, charged to your Visa or Master Card. (Prices are subject to change without notice.)

To locate technical support phone numbers outside the United States, go the following website:

http://www.hp.com/support/capshare

If your HP CapShare appliance is defective when you open the box, return it for a new appliance from the dealer where you bought it.

HP Customer Care Repair and Express Exchange

Quality products are an HP trademark. However, if your HP CapShare appliance is ever in need of repair while under warranty, we will promptly repair or replace it. Call the HP Customer Care Center, and we will send you a repaired unit (like new).

In Europe, you will receive a repaired HP CapShare appliance delivered to you in approximately four to five business days. If you are traveling, HP will send the appliance to the location of your choice. After receiving the replacement product, the damaged unit is returned to HP.

In the US and Canada, you will be guided through Express Exchange. Where practical, you will receive a repaired HP CapShare appliance delivered to you on the next business day. If you are traveling, HP will send the appliance to the location of your choice. After receiving the replacement product, the damaged unit is to be returned to HP using a shipping label with postage prepaid by HP.

When returning the defective unit

Your HP authorized service reseller or HP Customer Care Center representative will give you detailed instructions about when and how to return the defective unit. It is important that you remove any accessories or cables and connectors that you installed or attached to the HP CapShare appliance before you return the defective unit. Examples of accessories are:

•Serial cable

•Batteries

Out-of-warranty repair

Contact an HP Service Center (see telephone book for listings) or call telephone support at the Customer Care Center (telephone number listed above) for information about out-of-warranty repair.

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7 Technical Support and Warranty

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Contents I n f o r m a t i o n a p p l i a n c e Expanding PossibilitiesTo meet every business need User Guide Part number C6301-99900 First EditionGetting Started Charging and Installing the BatteriesTechnical Support and Warranty Copying aWhat to do if parts are missing Up and runningWhat ships in the box Your computer Printer Handheld device Latest HP CapShare upgrades and informationFinding additional information To charge the batteries To install the batteriesWhen the batteries are fully charged, unplug the charger Other battery types Battery careWhen to purchase new batteries Special considerations for international travelersHolding the HP CapShare appliance Placement of the HP CapShare applianceCapture basics Capture buttonYour first capture Keep the entire base of the appliance flat onPreferred capture path For Normal or Graphics modeFor Flip Chart mode Other capture pathsCapture sleeve How to prevent skewed pagesCapture tips Do not turn the HP CapShare applianceWhat can I capture? Verify a capturedChange the appliance capture mode To change the appliance capture modeAppliance buttons and functions FrontBack Use the appliance display menus Once in the display menuSave a copied View a copiedDetach from previous ungrouping Attach/Detach group captured pagesAttach to previous grouping To attach aTrim edges To trim the edges of aCapture area Cleaning the HP CapShare applianceMemory usage Display windowInstall the HP CapShare PC utility Choosing a file formatAccess the HP CapShare PC utility ComputerClick OK when the files have been updated Uninstall the HP CapShare PC utilityTo uninstall the HP CapShare PC software Determine Infrared IR and serial port connectivity statusSending and Sharing Pages Send to your computerPrinter requirements Recover from send errorsSend to a printer Use the infrared IR portTo FAX format Send to a device other than a computer or printerAdditional information Share a page, a group, or all pages stored in memory To sendTab on the HP CapShare PC utility Press to cancel the send Work on a Windows CE handheld PC You must add .tif to the end of the nameSend an HP CapShare document as an attachment to e-mail Start the Inbox softwareWork on a Psion Series 5 handheld computer Work on a Nokia Communicator Warranty Limitations Warranty, Technical Support, and RepairYour HP CapShare 920 portable e-copier warranty ExclusionsOption 1 The Help menu on your HP CapShare appliance Extending Your Warranty CoverageAnswering questions about your HP CapShare appliance Option 2 The HP CapShare PC utilityOption 3 HP Customer Care Online Option 4 HP Customer Care Telephone SupportWhile traveling in other parts of the world Central and South America + 52 5.258.46.00 Mexico CityOut-of-warranty repair Telephone support after the warranty periodWhen returning the defective unit HP Customer Care Repair and Express ExchangeJapan Vcci declaration Regulatory informationGerman noise declaration EU declaration of conformityTrademarks FCC declarationSupports self-powered operation JetEye from Extended SystemsPerfect printer For your HP CapShare e-copier HP LaserJet 2100TN is network-ready, right out of the box
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