HP 1230 Fax manual Output problems

Page 54

troubleshooting help

output problems

problem	solution
A blank page	Check to see if the print cartridges are low or out of ink. For information,
came out while	see print a self-test report on page 39.
copying or faxing.		– If black text is printing, and a blank page comes out of your
		HP Fax, your black cartridge is empty. For information on
		replacing print cartridges, see replace the print cartridges on
		page 40.
		– If a color document is printing, and the color does not print
		correctly, one or more of the colors in the color cartridge are low.
		For information on replacing print cartridges, see replace the print
		cartridges on page 40.
		– If the self-test report shows gaps or streaks, clean the print
		cartridges. For information, see clean the print cartridges on
		page 41.

Colors are	Print a self-test report to make sure all six colors are available (CYAN,
printing differently	MAGENTA, YELLOW, VIOLET, GREEN, and RED). For information, see print
than I expected.	a self-test report on page 39.
		– When colors are completely wrong (for example, when green
		prints as blue or yellow or gray prints as purple), the color
		cartridge might have run out of one or more colors of ink.
		– If a color is missing, try cleaning the print cartridge contacts. If the
		problem persists, replace the color print cartridge.
	For information on cleaning the print cartridge, see clean the print
	cartridges on page 41 and for information on replacing print cartridges,
	see replace the print cartridges on page 40.

The printout is	Check the following:
slanted or skewed.	•	Is the paper loaded correctly? Make sure the paper is feeding properly
		from the input tray. Also check to make sure that the paper is sitting
		properly in the input tray. Slide the paper-width and paper-length guides
		against the sides of the paper to ensure that it feeds straight through.
		Make sure the paper can move easily under the guides. For more
		information, see load paper on page 6.
	•	Is the paper type suitable for the HP Fax? For information on
		recommended paper types, see recommended papers on page 7.
	•	Is there more than one paper type loaded in the input tray? Load only
		one type of paper at a time.
	•	Was the fax sent correctly? Check with the sender; the original may not
		have been loaded correctly into the sending fax machine.

48	hp fax 1230

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Contents Hp fax Series Safety information Contents Maintain your hp fax Use the copy featuresAdditional setup information Fax optionsGet hp fax 1230 series support Troubleshooting helpTechnical information IndexContents Get help Help DescriptionFeature Purpose Front panel overviewFront panel overview Get started Load originals and load paper Load originalsLoad paper Recommended papers Papers to avoid Tips for loading other types of paper in the input traySet the paper type Recommended paper-type settings for copying Paper type Paper-type settingSet the paper size Avoid jamsUsing the front panel of your HP Fax, you can Send a faxSend a basic fax Send a fax after temporarily changing settingsCheck for dial tone Follow these steps to send a faxBroadcast a fax to multiple recipients Send a color faxScan a fax into memory before sending Press Start, ColorReceive a fax Receive a fax automaticallyReceive a fax manually Set up speed-dialing Receive a fax when the hp fax is out of paperCreate individual speed-dial entries Create a speed-dial group Send a fax using a one-touch speed-dial button Add or remove recipients from a groupDelete speed-dial entries Send a fax using the speed-dial button Schedule a faxSchedule a fax to send later Poll for faxes Cancel a scheduled faxGenerate fax confirmation and error reports Print reportsSet new defaults When the report you want appears, press EnterGenerate system reports Control resolution and contrast Change resolutionChange contrast Set the date and time Set basic fax settingsUse shortcuts to access menu settings Set the fax headerSet the rings to answer setting Enter textSet tone or pulse dialing Adjust the volumeSet the paper size Forward faxes to another numberSet advanced fax settings Edit or cancel fax forwardingRedial an unanswered number automatically Change the answer ring pattern distinctive ringingRedial a busy number automatically Follow these steps to change the answer ring patternSet backup fax reception Set automatic reductionReprint faxes in memory Use error correction mode Connect and use other office equipment with your hp faxDetect faxes received from older machines silent detect Connect the phone cord from the phone to connector Connect and use a phone with your hp faxUse the fax features Use off-hook dialing Fax options Make a basic copy Change copy settingsMake copies Follow these steps to getting started making copiesSet the number of copies Increase copy speed or qualityMake copies lighter or darker Set new defaults Reduce or enlarge a copyEnhance text sharpness and photo colors Perform special copy jobs Copy a photoPrepare a color t-shirt transfer Copy options Number Copies Copy Quality Lighter Darker Reduce/ EnlargeUse the copy features Print a self-test report Clean the exteriorWork with print cartridges Handle print cartridgesReplace the print cartridges Restore factory defaults Clean the print cartridgesAlign cartridges Setup menu options Setup Print ReportSet the language and country/region Connect your hp fax to a phone, modem, or answering machineConnector 1 on the HP Fax Problem Solution Paper jamsPrint cartridge problems Problem ResolutionTips to avoid paper jams Have already StatusMessage Materials available Continues to ask That can damage the print cartridgesOutput problems For information on loading originals, see load originals on Quality problemsFor information, see clean the print cartridges on Colors areOn the copy or Copy speed or quality on Fax Paper-type settings for copying onThere are Print a self-test report onCopy or fax Copy problems Fax problems Information on using the HP Fax with voice mail HP Fax doesWith an answering machine Incoming calls Push the Cancel button to hang up. See the Setup Poster forInformation on setting up the HP Fax Auto Answer button to turn it on or offAm having Sure the phone line is connected. To test the connection Error messagesError message Solution Broadcast fax Do the following FailureAutomatic Cannot loadDocument For more information, see reprint faxes in memory onRemoved all packing materials from the HP Fax Print carriageStalled Print cartridges, see handle print cartridges onFax log error codes Error Code Error DefinitionFax log error codes Hp fax Specifications Fax specifications Copy specificationsMode Speed ppm Print resolution dpi Physical specificationsAdditional specifications Power specificationsEnvironmental specifications Environmental product stewardship programRegulatory notices Doc statement / déclaration de conformité Canada Regulatory noticesHp fax 1230 series Safety Declaration of conformityTechnical information Get hp fax 1230 series support Call in the U.S. during warranty Call elsewhere in the worldPrepare your hp fax for shipment Country/region Hp technical supportHp fax 1230 series warranty Warranty serviceReturn your hp fax 1230 series for service Hewlett-packard limited global warranty statementLocal law Index Off-hook dialing, 31 one-touch speed-dial buttons Page Index Order supplies Print cartridges Hp reorder numberVisit the hp fax information center Q1685-90103