HP 1230 Fax manual Cannot load, Document, Automatic, and tips to avoid paper jams on, Cartridge

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troubleshooting help

error message	solution
Cannot load	Remove the document. Make sure you do not have any staples, paper clips,
document in the	or bent edges, and then reload it in the ADF. Make sure that you are using
automatic	a recommended paper type. Restart the job. If you are sending a fax, you
document feeder	do not need to re-send the pages faxed before the error occurred. For
(ADF).	information on loading paper, see load paper on page 6 and for
	information on recommended paper, see recommended papers on page 7.

HP Fax memory	•	Check to see if you are out of paper. If the HP Fax runs out of paper,
full.		incoming faxes are stored in memory. If the memory becomes full, the
		HP Fax stops answering calls. You need to print the faxes stored in
		memory before the HP Fax can start receiving faxes again. To print the
		faxes stored in memory, load paper and press Enter on the front panel.
		For more information, see reprint faxes in memory on page 27.
	•	Check to see if you have a paper jam. Clear the paper jam, and then
		press Enter on the front panel. For information, see avoid jams on
		page 10 and tips to avoid paper jams on page 46.

HP Fax/phone	Turn the HP Fax off and on again to reconfigure the fax/phone line
line connector	connector.
needs
reconfiguration.

HP Fax is	When the HP Fax is initializing, please wait while the HP Fax starts up.
initializing.

Need print	If you have installed new print cartridges, you must align the print cartridges
cartridge	to ensure excellent print quality. After you insert a new cartridge, press Enter
alignment.	on the front panel. For information on aligning print cartridges, see align
	cartridges on page 41.

Out of paper.	•	Check to see that you have paper in the input tray. Load paper for your
		output job. Make sure there is only one type of paper in the input tray.
		For more information, see load paper on page 6.
	•	Check to see if the back door of the HP Fax has been removed. If the
		back door has been removed to clear a paper jam, be sure to replace
		the back door to the closed position.

Paper size error.	The paper size you are using is not compatible with the HP Fax. For
	information on recommended papers, see recommended papers on page 7
	and for information on papers to avoid, see papers to avoid on page 8.

58	hp fax 1230

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Contents Hp fax Series Safety information Contents Use the copy features Additional setup informationMaintain your hp fax Fax optionsTroubleshooting help Technical informationGet hp fax 1230 series support IndexContents Get help Help DescriptionFeature Purpose Front panel overviewFront panel overview Get started Load originals and load paper Load originalsLoad paper Recommended papers Tips for loading other types of paper in the input tray Papers to avoidSet the paper type Recommended paper-type settings for copying Paper type Paper-type settingSet the paper size Avoid jamsUsing the front panel of your HP Fax, you can Send a faxSend a fax after temporarily changing settings Check for dial toneSend a basic fax Follow these steps to send a faxSend a color fax Scan a fax into memory before sendingBroadcast a fax to multiple recipients Press Start, ColorReceive a fax automatically Receive a faxReceive a fax manually Receive a fax when the hp fax is out of paper Set up speed-dialingCreate individual speed-dial entries Create a speed-dial group Add or remove recipients from a group Send a fax using a one-touch speed-dial buttonDelete speed-dial entries Schedule a fax Send a fax using the speed-dial buttonSchedule a fax to send later Cancel a scheduled fax Generate fax confirmation and error reportsPoll for faxes Print reportsWhen the report you want appears, press Enter Set new defaultsGenerate system reports Change resolution Control resolution and contrastChange contrast Set basic fax settings Use shortcuts to access menu settingsSet the date and time Set the fax headerSet the rings to answer setting Enter textAdjust the volume Set the paper sizeSet tone or pulse dialing Forward faxes to another numberSet advanced fax settings Edit or cancel fax forwardingChange the answer ring pattern distinctive ringing Redial a busy number automaticallyRedial an unanswered number automatically Follow these steps to change the answer ring patternSet automatic reduction Set backup fax receptionReprint faxes in memory Connect and use other office equipment with your hp fax Use error correction modeDetect faxes received from older machines silent detect Connect the phone cord from the phone to connector Connect and use a phone with your hp faxUse the fax features Use off-hook dialing Fax options Change copy settings Make copiesMake a basic copy Follow these steps to getting started making copiesIncrease copy speed or quality Set the number of copiesMake copies lighter or darker Reduce or enlarge a copy Set new defaultsEnhance text sharpness and photo colors Copy a photo Perform special copy jobsPrepare a color t-shirt transfer Copy options Number Copies Copy Quality Lighter Darker Reduce/ EnlargeUse the copy features Clean the exterior Work with print cartridgesPrint a self-test report Handle print cartridgesReplace the print cartridges Clean the print cartridges Restore factory defaultsAlign cartridges Setup menu options Setup Print ReportSet the language and country/region Connect your hp fax to a phone, modem, or answering machineConnector 1 on the HP Fax Problem Solution Paper jamsProblem Resolution Print cartridge problemsTips to avoid paper jams Status Message Materials available Continues to askHave already That can damage the print cartridgesOutput problems Quality problems For information, see clean the print cartridges onFor information on loading originals, see load originals on Colors arePaper-type settings for copying on There areOn the copy or Copy speed or quality on Fax Print a self-test report onCopy or fax Copy problems Fax problems HP Fax does Information on using the HP Fax with voice mailWith an answering machine Push the Cancel button to hang up. See the Setup Poster for Information on setting up the HP FaxIncoming calls Auto Answer button to turn it on or offAm having Error messages Error message SolutionSure the phone line is connected. To test the connection Broadcast fax Do the following FailureCannot load DocumentAutomatic For more information, see reprint faxes in memory onPrint carriage StalledRemoved all packing materials from the HP Fax Print cartridges, see handle print cartridges onFax log error codes Error Code Error DefinitionFax log error codes Hp fax Specifications Copy specifications Mode Speed ppm Print resolution dpiFax specifications Physical specificationsPower specifications Environmental specificationsAdditional specifications Environmental product stewardship programRegulatory notices Doc statement / déclaration de conformité Canada Regulatory noticesHp fax 1230 series Safety Declaration of conformityTechnical information Get hp fax 1230 series support Call in the U.S. during warranty Call elsewhere in the worldPrepare your hp fax for shipment Country/region Hp technical supportHp fax 1230 series warranty Warranty serviceReturn your hp fax 1230 series for service Hewlett-packard limited global warranty statementLocal law Index Off-hook dialing, 31 one-touch speed-dial buttons Page Index Order supplies Print cartridges Hp reorder numberVisit the hp fax information center Q1685-90103