The dispenser water is not cool enough
■Has the refrigerator been newly installed? Allow 24 hours for the refrigerator to cool completely.
■Has a large amount of water been recently dispensed? Allow 24 hours for the water to cool completely.
■Has water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm
The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
Temperature is too warm
■Are the air vents blocked in either compartment? This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. See the “Ensuring Proper Air Circulation” section for the location of air vents.
■Are the door(s) opened often? The refrigerator will warm when this occurs. Keep the refrigerator cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Has a large amount of food just been added to the refrigerator or freezer? Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
■Are the controls set correctly for the surrounding conditions? See the “Using the Controls” section.
■Is the refrigerator not cooling? For models with digital controls, turn the unit OFF then ON again to reset. See the “Using the Controls” section. If this does not correct the problem, call for service.
There is interior moisture buildup
■Are the air vents blocked in the refrigerator? Remove any objects from in front of the air vents. See the “Ensuring Proper Air Circulation” section for the location of air vents.
■Are the door(s) opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Is the room humid? It is normal for moisture to build up inside the refrigerator when the room air is humid.
■Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
■Are the controls set correctly for the surrounding conditions? See the “Using the Controls” section.
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The doors will not close completely
■Are food packages blocking the door open? Rearrange containers so that they fit more tightly and take up less space.
■Is the ice bin or ice bucket out of position? For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bucket located on the freezer door, the bucket should sit level. To remove the bucket, press the release button on the right side of the bucket and lift straight up. Replace the bucket in the door making sure it is properly aligned and snapped securely into place. See the “Ice Maker and Storage Bin/Bucket” section.
■Are the pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Crisper and Crisper Covers” section for more information.
■Are the gaskets sticking? Clean gaskets according to the directions in the “Cleaning” section.
■Does the refrigerator wobble or seem unstable? Level the refrigerator. See the “Adjust Doors” and “Level Refrigerator” sections in the Installation Instructions.
The doors are difficult to open
■Are the gaskets dirty or sticky? Clean gaskets according to the directions in the “Cleaning” section.
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.
To locate factory specified replacement parts in your area, call our Customer Interaction Center telephone number or your nearest designated service center.
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