GE PGP989 Before you call for service…, Yellow tipping on outer cones is normal, OFF position

Before you call for service… ge.com

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem	Possible Causes	What To Do
Water won’t boil		• Cover pan with a lid.
		• Turn the downdraft fan OFF until the water begins
		to boil.
Burners have yellow or	The combustion quality of	• Use the illustrations below to determine if your burner
yellow-tipped flames	burner flames needs to be	flames are normal. If burner flames look like A, call for
	determined visually.	service. Normal burner flames should look like B or C,
		depending on the type of gas you use. With LP gas, some
		yellow tipping on outer cones is normal.

A–Yellow flames	B–Yellow tips	C–Soft blue flames
Call for service	on outer cones	Normal for natural
	Normal for LP gas	gas

Burner parts not replaced • See Care and cleaning of the cooktop section. correctly.

Burners do not light	Plug on cooktop is not		• Make sure electrical plug is plugged into a live, properly
	completely inserted in the		grounded outlet.
	electrical outlet.
	Gas supply not connected		• See the Installation Instructions section.
	or turned on.
	A fuse in your home may be		• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.
	Igniter orifice in burner body		• Remove the obstruction.
	may be clogged.
	Burner parts not replaced		• See Burner Caps, Heads and Electrodes in the
	correctly.		Care and cleaning of the cooktop section.
	Notch in burner head may		• Use a small sewing needle or paper clip to unplug.
	be clogged.
Sparking sound persists	Be sure the knob is in the		• Remove knob by pulling it straight off the stem and
after burner is turned off	OFF position.		check the bottom of the knob for any buildup of soil.
Occasional	Changing blower speed.		• This is a typical electrical switching noise.
sparking sound			This is normal.
Burner flames very	Improper air to gas ratio.		• If cooktop is connected to LP gas, contact the person
large or yellow			who installed your cooktop or made the conversion.
		Notch in burner head may	• Use a small sewing needle or paper clip to unplug.
	be clogged.
Burner flames make	Burner has not been used		• A “cold” burner ignited in the HI setting may have
excessive noise	recently.		some flame “roar” or “lifting”. This should dissipate
			after 4 to 5 minutes.
Burner flames pulled	Vent fan set at high speed.		• This is normal. If cooking performance is affected,
toward vent grille			change to a lower fan speed setting.	31

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