Troubleshooting, Startup Problems | 3Com 3C971-F specification

5 TROUBLESHOOTING

Overview

This chapter provides possible solutions for common problems encountered during installation and operation of the 3C971-F adapter. If your problem cannot be resolved with the suggestions and comments that follow, please contact one of 3Com’s technical support services as described in Appendix B.

Startup Problems

Problem

Possible Solution

The computer will not start or come on.

1 Verify that the power-on LED on the computer is lit.

2 Verify that the computer’s power cord is intact and is plugged into a working AC power outlet.

3 Check the power source by plugging a known good appliance or unit into the outlet.

If the system does not operate when plugged into the outlet, plug the original unit’s power cord into a different power source.

If the computer still does not operate when plugged into a known working power source, troubleshoot the computer or install the adapter card in a different unit.

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3Com 3C971-F manual Troubleshooting, Startup Problems

Contents

PCI 155 Fiber Network Adapter User Guide Lifetime Warranty Sweden, Finland, Norway 3C971-F Atmlink PCI 155 Fiber 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Troubleshooting Page Figures Prompt for Additional Channels Introduction How to Use This GuideAbout this Guide Conventions Text Description Introduction 3C971-F ATMLink PCI Adapter Product Features PCI Technology 3C971-F Adapter Installation KitSoftware Drivers Introduction Tools Required Hardware InstallationInstallation Overview Installing the 3C971-F Adapter Save the screw for later in this section Installing the 3C971-F Adapter Press down gently and ﬁrmly on the board to seat it properly 3SC Duplex Connection Turn on the power to the computer Overview InstallationWindows NT Driver Installation Procedures Overview System Requirements Installing the Adapter Device Driver 1Network Settings Screen Select the Add Adapter button. The dialog box in -2 appears Insert the device driver diskette in a ﬂoppy disk drive 3Selecting the Floppy Drive If needed, change the drive designation Select the OK button Edit the PCI adapter parameters Edit the signaling transport items 6Conﬁguring the Signaling Transport 7Completed Network Settings Select the OK button on the Network Settings screen Edit the TCP/IP parameters Windows NT Driver Installation Installing the Adapter Device Driver Conﬁguring the LAN Emulation Clients LECs Select OK when the TCP/IP Conﬁguration is completeSelect Restart Now to reboot the computer Set the value in the Interrupt list box 10LEC Conﬁguration Select the Conﬁgure button Elan Name blank Edit the LEC ATM Adapter items 11LEC ATM Adapter Conﬁguration Windows NT Driver Installation When all clients are conﬁgured, select the OK button Select the OK button to exit the LEC Conﬁguration dialog box Select OK Exit Windows NT and reboot the computer 12LECS/LES Reboot Prompt Select the Remove button Removing a Windows NT DriverSelect the Control Panel icon from the Main group 14Conﬁrming Adapter and Driver Removal Click the OK button in the Network Settings screen Select the Restart Now button to reboot the computer Netware 4.1 Server Driver Installation Loading the Novell NetWare Server Driver Select Driver options Press Insert to install an unlisted driver 3Select Additional Driver Insert the 3Com 3C971-F driver diskette in a ﬂoppy drive 5Notes for Selecting a Drive Select Yes to copy the driver ﬁles to the server Conﬁguring Network ChannelsPress Enter to select the driver Configuring Network Channels 9Conﬁguring TCP/IP Network Interface Edit Channel number 10Change IPX Frame Type Enter Elan Name Enter the LECS/LES network address Configuring Network Channels Select Save parameters and load driver Press Enter to accept the assigned number Do one of the following 15Prompt for Additional Channels Editing the AUTOEXEC.NCF File 17Selecting the NCF Files Editor From the system prompt, enter the command Removing a Driver from NetWare Select NCF ﬁles options Troubleshooting Startup Problems Bootup Problems Applications Problems Adapter Problems Memory SpecificationsHardware Bus Interface Network Connections Standards Compliance Environment Range On-line Technical Services Access by Modem Access by Isdn Call the telephone number nearest you Log on to CompuServe Press Return to see the 3ComForum main menu Support from Your Network Supplier Returning Products for Repair Country Telephone Number Fax Number Glossary ATM Forum Cell Call setupCall control End system Cell switchingConnectionless ATM Header Ilmi Mbps Multimode Packet switchingMulticast Node Service bit rate Signaling Virtual path Token ringVirtual circuit virtual channel VPI Index Numerics LEC Limited Warranty 3Com Corporation FCC Class a Verification Statement Reader Comment Form 3Com Corporation Business Reply Mail