D-4APPENDIX D: TECHNICAL SUPPORT

When you contact 3Com for assistance, have the following information ready:

Product model name, part number, and serial number

A list of system hardware and software, including revision levels

￿Diagnostic error messages

Details about recent configuration changes, if applicable

Below is a list of worldwide technical telephone support numbers:

Country

Telephone Number

Country

Telephone Number

 

 

 

 

Asia Pacific Rim

1 800 678 515

New Zealand

0800 446 398

Australia

China

 

Singapore

800 6161 463

From anywhere in China:

86 21 6350 1590

S. Korea

 

From Shanghai:

10 800 3656

From anywhere in S. Korea:

82 2 3455 6455

Hong Kong

800 933 486

From Seoul:

00798 611 2230

India

61 2 9937 5085

Taiwan

0080 611 261

Indonesia

001 800 61 009

Thailand

001 800 611 2000

Japan

0031 61 6439

Pakistan

61 2 9937 5085

Malaysia

1800 801 777

Philippines

1235 61 266 2602

 

 

 

 

Europe

+31 (0)30 6029900 phone

 

 

From anywhere in Europe,

 

 

call:

+31 (0)30 6029999 fax

 

 

From the following European countries, you may use the toll-free numbers:

Austria

06 607468

Netherlands

0800 0227788

Belgium

0800 71429

Norway

800 11376

Denmark

800 17309

Poland

0800 3111206

Finland

0800 113153

Portugal

05 05313416

France

0800 917959

South Africa

0800 995014

Germany

0130 821502

Spain

900 983125

Hungary

00800 12813

Sweden

020 795482

Ireland

1 800 553117

Switzerland

0800 55 3072

Israel

177 3103794

U.K.

0800 966197

Italy

1678 79489

 

 

 

 

 

 

Latin America

541 312 3266

Colombia

571 629 4847

Argentina

Brazil

55 11 523 2725, ext. 422

Mexico

01 800 849 2273

 

 

 

 

North America

1 800 NET 3Com

 

 

 

(1 800 638 3266)

 

 

 

 

 

 

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3Com DUA3700-0BAA04 manual Country Telephone Number Asia Pacific Rim, Europe, Latin America, North America

DUA3700-0BAA04 specifications

The 3Com DUA3700-0BAA04 is an advanced multi-service access device designed to cater to the needs of enterprises that require versatile connectivity solutions. As businesses evolve and expand, the demand for efficient, robust communication networks grows. The DUA3700-0BAA04 meets this need by providing a flexible architecture capable of supporting various types of network services, including data, voice, and video over IP.

One of the standout features of the DUA3700-0BAA04 is its support for both Ethernet and TDM (Time Division Multiplexing) technologies. This dual capability allows businesses to seamlessly integrate legacy systems with state-of-the-art IP networks, ensuring a smooth transition in upgrading communication infrastructures. The device supports a wide range of interfaces, making it suitable for diverse operational environments.

Equipped with powerful processing capabilities, the DUA3700-0BAA04 ensures high-performance operation, even under heavy loads. It employs advanced Quality of Service (QoS) mechanisms, enabling prioritization of voice and video traffic. This is crucial for maintaining call clarity and ensuring that video conferencing runs smoothly, providing users with a superior experience.

The DUA3700-0BAA04 also features robust security protocols that protect sensitive data as it traverses the network. Built-in firewalls, VPN support, and encryption technologies safeguard information against unauthorized access, making this device a reliable choice for organizations that deal with confidential data.

Another significant aspect of the 3Com DUA3700-0BAA04 is its scalability. Businesses can start with a basic configuration and expand functionalities as needed, allowing for cost-effective growth. Its modular design means that users can add or upgrade modules for additional services without replacing the entire device.

Management and troubleshooting are simplified with a user-friendly interface that provides clear diagnostics and monitoring capabilities. This allows IT teams to maintain the network effectively and respond quickly to any issues that arise.

In summary, the 3Com DUA3700-0BAA04 combines versatility, performance, and security in a single device. Its comprehensive feature set, advanced technologies, and scalability make it an ideal solution for businesses looking to optimize their communication networks as they adapt to the demands of a dynamic market. This device not only facilitates current operational requirements but also positions organizations for future growth and innovation.