Managing the AMASS File System
Prepare to Contact Technical Support
Depending on how you purchased technical support, telephone support is provided either through your reseller or directly through ADIC. The ADIC Technical Assistance Center in Denver, Colorado provides
•In the USA and Canada, call
•Outside the USA and Canada, call
•Send
Before contacting ADIC technical support, perform the following steps:
Step 1. | Print the following files: | |
| • | /usr/amass/tools/typescript. |
| • | /usr/amass/tools/install/config.out. |
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| (This file may not exist if the test scripts cannot |
|
| detect an error.) |
Step 2. | Print the output from the amass_log script, | |
| making sure the correct system log file is scanned. | |
| To run this script, see “amass_log” on page | |
Step 3. | Run the amass_snap script to collect system | |
| information. To run this script, see “amass_snap” on | |
| ||
Troubleshooting Tools |