6Service, Support, and Safety Information

Return Procedure

In any correspondence or telephone conversations with Agilent Technologies, please refer to the instrument by its model number (N8201A, for example) and serial number. With this information, the customer engineer can determine whether your instrument is still within its warranty period and provide accurate shipping information.

Shipping the Instrument

Use the following procedure to package and ship your instrument for service. For instructions on removing an instrument from the system and re-installing it, refer to the system user’s guide.

To package the instrument for shipping

Step

Notes

 

 

 

1

Place the instrument in its original packaging

If the original packaging materials are

 

materials.

not available, use a professional

 

 

packaging service. Contact your Agilent

 

 

Service Center for more information.

 

 

 

2

Surround the instrument with at least 3 to 4

 

 

inches of its original packing material or

 

 

bubble-pack to prevent the instrument from

 

 

moving in its shipping container.

 

 

 

 

3

After wrapping it with packing material, place the

The shipping container must be large

 

instrument in its original shipping container or a

and strong enough to accommodate

 

strong shipping container that is made of

your instrument and allow at least 3 to 4

 

double-walled corrugated cardboard with 159 kg

inches on all sides for packing material.

 

(350 lb) bursting strength.

 

 

 

 

4

Seal the shipping container securely with strong

 

 

nylon adhesive tape.

 

 

 

 

5

Mark the shipping container “FRAGILE, HANDLE

 

 

WITH CARE” to help ensure careful handling.

 

 

 

 

6

Use the address obtained from your Agilent

 

 

customer engineer.

 

 

 

 

7

Retain copies of all shipping papers.

 

 

 

 

C A U TI O N

Damage can result if the original packaging materials are not used. Packaging

materials should be anti-static and cushion the downconverter on all sides. NEVER

 

 

USE STYRENE PELLETS IN ANY SHAPE AS PACKAGING MATERIALS. They do not

 

adequately cushion the instrument or prevent it from moving in the shipping

 

container. Styrene pellets can also cause equipment damage by generating static

 

electricity or by lodging in fan motors.

 

 

112

Agilent N8201A Performance Downconverter Synthetic Instrument Module, 3 Hz to 26.5 GHz

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Agilent Technologies N8201A manual Return Procedure, Shipping the Instrument