Troubleshooting Guide
Troubleshooting Guide
This section serves to guide the operator through successfully resolving issues that might occur during normal printer operation. If the printer issue is not resolved using the information in this guide, please contact Datasouth Service for additional assistance.
Response to Display Messages
The printer will detect situations requiring assistance from the operator. The responses for these messages are as follows:
Head Not Latched
PRINT or CANCEL?
Verify the Printhead is down against the platen and the Printhead Lock Lever
ENTER
is completely rotated into the lock position. Press the PRINT key. If the message reappears contact qualified service personnel for head latch sensor replacement or adjustment.
Media Out
PRINT or CANCEL?
The printer cannot detect media in the label guide block. If the printer appears to have media properly installed, one of the following conditions has produced the message.
1.Media Out of the Guide Block: Closely inspect the media’s passage through the inside label guide block. The media must travel between the
sensors embedded in the guide block. After adjusting the media press the
ENTER
PRINT key to print the label.
2.The sensor’s sensitivity is incorrectly adjusted: See Adjusting Sensor Sensitivity in this section.
3.If printing new or modified PAL label file, the /_MediaSenseLevel setpagedevice command may have an incorrect sensor sensitivity level.
4.The media sensor system requires repair or replacement. Contact qualified service personnel.
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