Troubleshooting Guide
Remove Ribbon
PRINT or CANCEL?
The ribbon sensor indicates a thermal transfer ribbon is present while in direct thermal mode. If direct thermal mode is desired and the ribbon is removed, then one of the following conditions has occurred. (This procedure only applies to Thermal Transfer printers operating in Direct Thermal mode. Should this message occur on a Direct Thermal printer, contact qualified service personnel.)
1.The sensor’s sensitivity is incorrectly adjusted. See Adjusting Sensor Sensitivity in this section.
2.The ribbon sensor system requires repair or replacement. Contact qualified service personnel.
If thermal transfer mode is desired, press the CANCEL key and see this manual’s Media Settings section to correctly set the Printing Mode.
Ribbon Out
PRINT or CANCEL?
The ribbon sensor does not detect a thermal transfer ribbon while in thermal transfer mode. If the ribbon is properly installed and thermal transfer mode is desired, then one of the following conditions has occurred.
1.The sensor’s sensitivity is incorrectly adjusted. See Adjusting Sensor Sensitivity in this section.
2.The ribbon sensor system requires repair or replacement. Contact qualified service personnel.
If direct thermal mode is desired, press the CANCEL key and see this manual’s Media Settings section to correctly set the Printing Mode.
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