AMT Datasouth 4500 Series guide

Troubleshooting Guide

Adjusting the Black Bar Sensor Sensitivity

The printer uses the Black Bar Sensor system to detect black bar on the back of label stock. Setting the Label Gap parameter value to Black Bar (0.01 inches) causes the printer to use this method. Verify that the Label Gap is set to this value prior to continuing with this procedure (see Media Settings section, Programming the Label Dimensions). Follow the procedure based on the type of problem reported by the printer.

Printer is Displaying “Media Out” Message

The printer displays this message when the Black Bar Sensor sensitivity level is less than required. The Black Bar Sensor is not receiving light reflecting from the back of the label stock, indicating a label with inferior reflective qualities. Resolving this issue involves raising the Black Bar Sensor Sensitivity to a level that will allow the sensor to detect back of the label stock.

ONLINE

1.	Press the	PAUSE	key. This takes you to the off-line menu.
			MENU
2.	When Interface Status Off-Lineis displayed, press the			key. This
	will take you the to the Print Parameters menu.
		ITEM
	Press the	FEED	key until the Bar Sense parameter displayed.

3. Press the key to raise the value by 10%.

ONLINE

4. Press the PAUSE key. The display will read ENTER to save new defaults.

ENTER

Press the

5. Press the

PRINT

ONLINE

PAUSE

ITEM

key to save these values.

key. This will take the printer off-line.

6.Press the FEED key. If the label feeds correctly repeat the procedure one additional time to raise the value by an additional 10%. If however, the

Media Out message still occurs, press the CANCEL key and repeat the procedure again.

If this procedure fails to produce a working sensor sensitivity that stops the Media Out messages contact qualified service personnel.

Printer is Displaying “Media Feed Fault” Message

The printer displays this message when the Black Bar Sensor sensitivity level is greater than required. The Black Bar Sensor is receiving light reflecting from the black bar, indicating a black bar with reflective qualities. Resolving

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AMT Datasouth 4500 Series manual Adjusting the Black Bar Sensor Sensitivity

Contents

CodeWriter 4500 Series Operator’s Manual Page Warnung Warnung Adventercia Hardware Warranty Extended MaintenanceDatasouth CodeWriter 4500 Disclaimer of Warranties Software Datasouth Table of Contents Contents Table of Figures CodeWriter 4500 Series Models Introduction CodeWriter 4505 Front/Side View External Media Feed Slot Operator Panel Document Exit Tear Bar CodeWriter 4500 Series Features Media Compatibility Features Guide to the Operator’s Manual This Page Intentionally Blank Unpacking and Power Up Equipment ChecklistQuick Start Guide Applying Power to the Printer Loading and Feeding Label Roll Media Loading Ribbon Take-Up Ribbon Supply Roll Ribbon Guide Bar Loading and Feeding the Ribbon CodeWriter 4500 Series Operator Panel Operator Panel Media Settings Set Label Parameters Without saving. Press the saving the changes Printer Model Print Speed 4505 100% 4505+ 4510 50% Set Print Parameters Feature/Settings Label Printing Test LabelsPrint Test Label Connecting the Printer Quick Start CDRunning the Quick Start CD Connecting the Cable Connecting to a Personal ComputerData Communications Cable Settings Control Panel Configuring the Personal ComputerPort Settings Value Bits per second Mode COMx9600,n,8,1 Mode COMx9600,n,8,1 where x = the COM port number Sending Data to the PrinterType File.pal COMx Cable Examples Serial Port Specifications Series Printer DCE Modem DB25 Connector Hardware Flow Control Flow Control DSR Xon/Xoff Flow Control Setting the Baud Rate Operator Panel Settings for Data CommunicationsSetting the Flow Control Method Setting RTS Polarity Setting the Parity Setting the DTR PolaritySetting the Data Bits Setting the Stop Bits This Page Intentionally Blank Media Settings Setting the Document DimensionsDie-Cut Labels Notch or Hole Label Black Bar Labels Enter to save new defaults. Press Programming the Label Dimensions Pressing the settings Programming the Print Method Setting the Printing Method Print Speed and Darkness Setting the Print Parameters Speed Darkness Setting Print Speed and Darkness Adjusting Print Position Forward Distance Presentation Distance Bar Code Quality Bar Code OrientationPicket Fence Horizontal Bar Code Ladder Vertical Bar Code Bar Code Print Settings This Page Intentionally Blank Display and Panel Keys Operator Panel Reference Off-line Menu Reference Parameter Values Description Print Speed % Accessing this parameterPrinting Speed as a 80% 100% Percentage of the printer’s Label Parameters Config System Params Settings LabelFirmware Part No Firmware part number Revision are displayed Configuration Default Parameter ValuesPrint Parameters System Parameters Off-Line Menu Map Removing the Ribbon Take-up Roll Maintenance Printhead Cleaning Paper Path CleaningHeater Line Location Response to Display Messages Troubleshooting Guide Remove Ribbon Print or CANCEL? Media Feed Fault Print or CANCEL? Halt First Part of Label Content is Missing Print Quality IssuesSides or Top of Label Content is Missing Ribbon Wrinkling Causing Poor Print Missing Dots in Label Data Communications Issues PC Reports Write Fault Error Writing to Device COMxHost System Does Not Report Errors, But Nothing Prints Controlling Hex Dump Mode Hex Dump Mode Adjusting the Gap Sensor Sensitivity Adjusting Sensor Sensitivity Printer is Displaying Media Feed Fault Message Adjusting the Black Bar Sensor Sensitivity Press the Pause key. This takes you to the off-line menu Adjusting the Ribbon Sensor Sensitivity Printer Displays Ribbon Out Message in Thermal Transfer Mode Verifying the Sensor Operation Key until the Enter to Select Diagnostics is displayed This Page Intentionally Blank Applications Overview Printer Application Language PALLabel Genesis Fonts PAL Fonts and Bar Codes Bar Codes Bar CodeEAN-13 EAN13 Codabar Postnet Maxicode MSI Plessy Establishing the Development Environment PAL Quick Start PAL will display the line as it Function Keystroke Hex ValueHas been typed so far Undo Ctrl/U Label Tutorial Hello World Label OutputPAL Command Sequence PAL Coordinate System Printing a Line Applications Overview Label Output World!Hello Hello World PAL Command Sequence Printing a Bar Code Label Output World Applications Guide Power Input and Output SpecificationsEnvironmental Physical Serial Communications MediaPrinting Processing High Speed Firmware Update Download Mode Advanced FeaturesAuto-Baud Firmware Update Download Mode Flash Memory Management Release Identification Message Pause PAL Application Bootstrap Bypass Key until Enter to Select Expert Settings is displayed Setting Contrast and PreheatEnter to save new defaults . Press Print Darkness Control Advanced Features