No: Replace the optical drive. Does it burn correctly now?
Yes: Problem solved.
No: Replace the logic board.
Discs won’t insert.
1.Is there a disc already in the drive?
Yes: Eject the disc before inserting another. Refer to Knowledge Base article 51008 - “iMac: If You Can’t Eject a CD or DVD, or Open the Drive Tray”. If none of these options will eject the disc, you may have to disassemble the drive to recover the disc. See Knowledge Base article 86382 - “Macintosh: How to Remove a Stuck Disc From a
No: Reseat the optical drive. Perform the “Optical Drive” procedure in Take Apart to reseat the drive in the mounting aperture and reconnect the optical drive to the logic board.
2.After reinstalling the optical drive, can you now insert a disc?
Yes: Issue resolved. Run diagnostics and return the system to the customer.
No: Replace the optical drive adapter board.
Yes: Problem solved. Run diagnostics and trying inserting a disc again.
3.After replacing the optical drive adapter board, can you insert a disc now? Yes: Issue resolved. Run diagnostics and return the system to the customer. No: Replace the optical drive.
iMac
