IR Sensor/Receiver
Supported applications do not respond to input from the remote control.
1.Perform the checks above under “IR Remote” to verify that the Apple Remote is functioning correctly, and retest. Do supported applications now respond to input from the IR remote? Yes: Problem resolved.
No: Go to the next step.
2.Verify that the IR Sensor can be seen in the Apple System Profiler. Open the Apple System Profiler and click on the “USB” section. You should see the following listed:
Do you see the IR Receiver listed under the USB section of the Apple System Profiler? Yes: Go on to the next step.
No: Replace the IR cable and retest. Refer to the “IR Board” take apart procedure Do supported applications now respond to input from the IR remote?
Yes: Problem resolved.
No: Replace the IR sensor board and retest. Refer to the “IR Board” take apart procedure. If the issue persists after replacing these parts, replace the logic board.
3.Access System Preferences and click Security. In the Security pane check the following:
•Make sure “Disable remote control infrared receiver” checkbox is not checked.
•If “Unpair” is available in the Security pane of System Preferences, another Apple Remote may be paired to the computer (pairing allows only one Apple Remote to control the computer). To delete a pairing between the remote and the iMac, click Unpair. (You may have to enter your Administrator password to make changes in the Security pane.)
After making sure these features are disabled, does the Apple Remote control the machine now?
Yes: Problem resolved.
No: Replace the IR sensor board and retest. Refer to the “IR Board” take apart procedure.
iMac
