Appendix A. Troubleshooting
In the unlikely event your switch does not operate properly, follow the troubleshooting tips below. If you still need help, contact Asanté’s technical support.
Problem | Possible Solutions |
Power LED is not lit. | LED will turn off during system initialization. Check |
| your power connection. Plug the power cord into |
| another known working AC outlet. |
The 10/100 port Link LEDs are not lit. | Check your cable connections. Make sure the |
| connectors are seated correctly in each port, and that |
| the correct type of cable is used in each port. See |
| Chapter 2.5 Connecting to the Network for more |
| information. |
The GBIC Link LED is not lit. | Check your GBIC connector. Make sure the cables |
| are inserted correctly, with the Transmit (Tx) |
| connector on one side of the link connected to the |
| Receive (Rx) connector on the other side of the link. |
Cannot establish communication to another | • Make sure the Link LED for the port in use is |
device (switch, router, workstation, etc.). | on. Make sure you are using the correct |
| cable type. See Chapter 2.5 Connecting to |
| the Network for more information on cabling |
| procedures |
| • Make sure the IP address, subnet mask, |
| and VLAN membership of the switch is |
| correct |
| • Make sure the switch port and the device |
| both are in the same VLAN |
| • Try to connect to a different port |
Cannot | Make sure that |
| enabled on both sides of the link (in both |
| devices). |
Cannot successfully form a stack | • Check that all the units have the stacking |
| feature available (stacking is offered on |
| firmware version 1.1 or later). |
| • Check that all the units have the stacking |
| feature enabled. |
| • Check that the hardware modules are |
| inserted correctly. They should be flush |
| against the unit. |
| • Check the Link LEDs on the units. Check |
| your cables to ensure they are working. |
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