Appendix A. Troubleshooting | Asante Technologies 3500 Series

Appendix A. Troubleshooting

In the unlikely event your switch does not operate properly, follow the troubleshooting tips below. If you still need help, contact Asanté’s technical support.

Problem	Possible Solutions
Power LED is not lit.	LED will turn off during system initialization. Check
	your power connection. Plug the power cord into
	another known working AC outlet.
The 10/100 port Link LEDs are not lit.	Check your cable connections. Make sure the
	connectors are seated correctly in each port, and that
	the correct type of cable is used in each port. See
	Chapter 2.5 Connecting to the Network for more
	information.
The GBIC Link LED is not lit.	Check your GBIC connector. Make sure the cables
	are inserted correctly, with the Transmit (Tx)
	connector on one side of the link connected to the
	Receive (Rx) connector on the other side of the link.
Cannot establish communication to another	• Make sure the Link LED for the port in use is
device (switch, router, workstation, etc.).	on. Make sure you are using the correct
	cable type. See Chapter 2.5 Connecting to
	the Network for more information on cabling
	procedures
	• Make sure the IP address, subnet mask,
	and VLAN membership of the switch is
	correct
	• Make sure the switch port and the device
	both are in the same VLAN
	• Try to connect to a different port
Cannot auto-negotiate the port speed.	Make sure that auto-negotiation is supported and
	enabled on both sides of the link (in both
	devices).
Cannot successfully form a stack	• Check that all the units have the stacking
	feature available (stacking is offered on
	firmware version 1.1 or later).
	• Check that all the units have the stacking
	feature enabled.
	• Check that the hardware modules are
	inserted correctly. They should be flush
	against the unit.
	• Check the Link LEDs on the units. Check
	your cables to ensure they are working.

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Asante Technologies 3500 Series user manual Appendix A. Troubleshooting, Problem Possible Solutions

Contents

IntraCore 3500 Series Quick Start Guide IntraCore 3500 Series Gigabit Ethernet Switches User’s Manual Table of Contents Page Introduction Package Contents 1 IC3524 Models LEDs 4810/100 2 IC3548-2GT #49 Front and Back Panel Descriptions Management and Configuration Snmp Management Console InterfaceWeb-Based Interface Safety Overview Hardware Installation and SetupInstallation Overview Recommended Installation Tools Installation into an Equipment RackPower Requirements Environmental Requirements Equipment Rack Guidelines Installing a GbicGbic Interfaces Connecting Power Installing Optional Hardware ModulesRemoving a Gbic Gbic Care and Handling 1 10/100BaseT Ports Cabling Procedures Connecting to the Network Connecting to a Console SetupGigabit Ethernet Ports Cabling Procedures Connecting Via Telnet Changing the PasswordConnecting Via the Web Browser Snmp Management IP Assignment Using the Stacking Feature IC3524 only Toggle Stacking Enable/Disable Logging ConfigurationAccessing a Submenu Exiting a Submenu Configuration MenuGeneral Information Changing System Administration Info System Administration Configuration Changing System IP Information System IP ConfigurationBootstrap Configuration Changing Community Strings Snmp Configuration Deleting a Trap Receiver Enabling Authentication TrapsAdding or Updating a Trap Receiver Basic Port Configuration Menu appears Port Configuration Enabling or Disabling a Port Configuring Auto-Negotiation Configuring 1000BaseX Ports Configuring a Port ManuallyToggling Port Link Speed Toggling Half to Full Duplex Enabling or Disabling 802.3x Flow Control Advanced Port ConfigurationSetting Port Class of Service Global Port Configuration Setting Port Default Priority Displaying the Forwarding Database Unicast Forwarding Database Configuration Searching for a MAC Address Setting the MAC Address Age-Out Time Security Management Port Mirroring ConfigurationVlan Management IP Multicast Traffic Management Image Downloading through Tftp File Up/Downloading ConfigurationSetting the Monitor Port Performing a Software Upgrade at Runtime Serial Downloading Configuration Performing a Software Upgrade System Reset ConfigurationResetting the Switch System Log Scheduling a System Reset Clearing the System Log User Interface Configuration Setting Telnet Idle Time-out Period Setting Console Idle Time-out Period Enabling or Disabling the Web Server Changing the PasswordSystem Utility Viewing Statistics Advanced Management Configuring Spanning Tree ParametersSpanning Tree Protocol Enabling and Disabling STP Setting Port Priority and Path Cost Spanning Tree Port Configuration Rmon Management Snmp and Rmon ManagementDuplicated IP Detection and Trap Enabling and Disabling Duplicated IP Detection Enabling and Disabling Station Movement TrapEnabling and Disabling Duplicated IP Trap Viewing a List of Duplicated IP Addresses Configuring Port New Node Detection Trap Configuring Port Security Setting the Intruder Trap Configuring Port Lock and Intruder LockConfiguring Security Level 2 or Level Resetting Security to Defaults Vlan Specifications for the IntraCore 3500 SeriesOther Vlan Features of the switch Inserting/Modifying a Port Trusted MAC Address Kkxxxxxx Kxxxxxxx Configuring Static Vlan Groups Advanced Static Vlan Configuration Specifying Tagging or No Tagging for a Port Configuring Vlan Port AttributesSetting the Port Vlan ID Displaying a Summary of Vlan Groups Configuring Port Receive Frame TypeDisplaying a Vlan Port Summary Adding and Deleting VLANs from the Port Multicast Addresses Resetting Vlan Configuration to Defaults Igmp Snooping Configuring IP Multicast Traffic ManagementEnabling and Disabling Igmp Snooping Displaying a Summary of Group Addresses Adding Ports to the Selected Address IP Multicast Forwarding Database ConfigurationInserting a Multicast Group Address Removing a Multicast Group Address To remove an address Web-Based Management Accessing with a Web Browser Genl Info General Information Button Front Panel Button Statistics Button Port Config Port Configuration Button Span Tree Spanning Tree Button Addr Address Table Button Snmp Button Vlan Button Port Configuration Adding and Deleting Port Members Vlan ConfigurationCreating or Modifying a Vlan Page Security Button Duplicate IP Button Snmp Protocol Snmp ManagementSnmp Management Operations MIB Tree Community Name and SecurityName Space Path MIB Groups SupportedPage VLANs Switching ConceptsPort-Based VLANs Vlan ID and Tagged Frames Spanning Tree Parameters Port Vlan IDHow It Works Full Duplex, Flow Control and Auto-negotiation Forward DelayFull Duplex Port Priority Auto-Negotiation Flow Control Problem Possible Solutions Appendix A. Troubleshooting Specifications Appendix B. Features and SpecificationsFeatures Technical Support and Warranty Physical CharacteristicsEnvironmental Range Standards Compliance IntraCare Warranty Statement Appendix C. FCC Compliance and Warranty StatementsFCC Compliance Statement Important Safety Instructions Page Appendix D. Console Port Pin Outs Pin Number Signal Name Appendix E. Online Warranty Registration Bootstrap Configuration Appendix F. BootP ConfigurationImage Banks Loading Software Locally