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Troubleshooting
My caller ID features are
not working properly
(1070 and 1080 only).
The system does not
receive caller ID or
the system does not
display caller ID during
call waiting (1070 and
1080 only).
• Make sure you subscribe to caller ID with call
waiting features services provided by the local
telephone company.
• The caller may not be calling from an area that
supports caller ID.
• Both you and the caller’s telephone companies
must use equipment that are compatible with
caller ID service.
• If your phone is currently in use and a new call
comes in, you must press the [ ] to see the
new call. This procedure allows you to see call
waiting caller ID and caller ID from other lines
on the phone.
• Make sure the telephone line cords were
provided with the telephone.
• If you subscribe to DSL service you need to
have a DSL splitter installed. See Important
information for DSL users section on page 6 in
this manual.
• Caller ID is a subscription service. You must
subscribe to this service from your local
telephone company for this feature to work on
your telephone.
• The caller may not be calling from an area that
supports caller ID.
• Both you and the caller’s telephone companies
must use equipment that are compatible with
caller ID service.
• Make sure the area codes are set correctly on
the telephone (page 42).
• Reset the phone. See Common cure for
electronic equipment on the next page.
COVM line indicator re-
mains on (1070 and 1080
only).
• Make sure you have reviewed all messages on
that line.
• You may have received a false signal from the
central office. To clear, see COVM reset section
on the 1080 or 1070 user’s manual.