Troubleshooting
The messages on the | • | If HEADSET is selected in the AUTOMATIC |
system are very difficult |
| MODE menu and a headset is connected on the |
to hear (1080 only). |
| telephone, you need to use the headset to hear |
|
| messages (page 39). |
| • | Press [ VOLUME] on the telephone base to |
|
| increase the volume. |
|
|
|
The answering system | • | Make sure you are using the correct remote access |
does not respond |
| code (see the REMOTE CODE section on page 59 |
to remote access |
| of this manual). |
commands. | • | Make sure you are calling from a |
|
| telephone (away from home or office). When |
|
| dialing a number, you should hear tones. If you |
|
| hear clicks, then it is not a |
|
| and cannot activate the answering system. |
| • The answering system may not detect the remote | |
|
| access code when your announcement is playing. |
|
| Wait until the announcement is over before |
|
| entering the code. |
| • There may be interference on the telephone line | |
|
| you are using. Press the dial pad keys firmly when |
|
| dialing. |
|
|
|
The auto attendant does | • | Make sure that there is an auto attendant |
not answer after the |
| telephone. (See the AUTO ATT SETUP section on |
correct number of rings |
| page 46 of this manual.) |
(1080 only). | • | Make sure the answering system answer delay |
|
| time (see the ANSWER DELAY section on page 58 |
|
| of this manual) of all 1080 telephones in the same |
system are longer than the auto attendant answer delay time (see the AUTO ATT DELAY section on page 49 of this manual).
• If you subscribe to the Centrex service provided by your local telephone company, make sure the CSL DELAY RING time (see the CSL DELAY RING section on page 75 of this manual) is longer than the AUTO ATT DELAY (see the AUTO ATT DELAY section on page 49 of this manual) and ANSWER DELAY time (see the ANSWER DELAY section on page 58 of this manual) on all system telephones.
• Only the calls from the public lines (shared lines of all system phones) can be answered by the auto attendant system (see the Auto attendant operation section on the 1080 user’s manual).
• If all
95
