Using multiple auto-attendants, 115 | AT&T 984 instruction

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 115

Using multiple auto-attendants

You may wish to set one or more additional phones to act as auto-attendant(s) when the primary auto-attendant is turned off or busy.

An auto-attendant is busy when someone at that extension is:

•programming the phone, or

•accessing messages, or

•on an intercom call, or

•dialing from the directory or call history, or

•using any of the lines to make or answer a call, or

•when the DTAD is recording a message at that extension.

You can choose a particular extension to always be the primary auto-attendant by setting that extension to have the shortest auto-attendant pickup delay and setting the pickup delays of other auto-attendants in the order you choose. Otherwise, the primary auto-attendant may change as the system automatically assigns incoming calls among active auto-attendants.

NOTE: When multiple auto-attendants are used, program the pickup times with at least three seconds among them to avoid more than one auto-attendant trying to pick up a single call at the same time. To program pickup times, see Set auto-attendant pickup delay on page 46 in Feature setup.

Ans. Sys. Auto-ATT operation

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AT&T 984 user manual Using multiple auto-attendants, 115

Contents

Part 1 Important product information Please also read 984CIBRev328.04.06 4/28/06 628 PM Contents Contents Answering system Iii Using multipleRemove an auto-attendant Connect with 984CIBRev328.04.06 4/28/06 628 PM Product overview Product overview Before you begin Parts listBefore you begin Tools needed Before you begin DSL users Glossary Glossary Before you begin Programmable features list Prime line Covm resetAutomatic Mode Answer delay Reset allAuto ATT delay Answer status Toll saver CSL delay ringRemote code Message length Choose another number for this Audible signalsExtension Installation InstallationBattery installation Replace the battery compartment cover and the screw Battery installation Table/desk installation Two two-line jacks Table/desk installationConnect the handset cord Connect the power adapter to the telephone Wall installationInitialization Check for dial tone Reverse the handset tab Wall installationConnect the telephone line cords to the telephone as shown Lines 3 Power Four one-line jacks Convenience ports Menu operation Kmo ji operationMenu Menu structure Intercom Telephone Program Pause Tone Flash Cancel View Shortcut to language menu Menu operationRapid scroll Feature setup Feature setupSet one touch preference Assign an extension number to your phone Turn the ringer on or off for each line Select the ringer type Set delay ring Turn auto-mute on or off Turn hold reminder on or off Set dial mode Set the time and date Hour and the current hour setting Turn line usage on or off for each line Press or to scroll through the line choices Lineh1h...hLine Assign the prime line line preference Press or to toggle between Set automatic mode See Rapid scroll on page 24 for details Set the scroll rate Press or to toggle between On and Off Turn screen backlight on or off Turn Covm indicators on or off for each line L1 Covm Reset Reset Covm indicator Program home and local area codes Assign the line group for this phone Erase all settings and return the phone to default settings Set answering system status Kio ANSWERxSTATUS Set your phone for single phone operation Set answer delay Set auto-attendant pickup delay Set auto-attendant day and night times Night Time and the current setting When the correct setting is shown, pressSet auto-attendant day and night times from Includes DAYxTIME and Done Turn toll saver on or off Program the remote code Press or to scroll through the choices Set message length Turn audible message alert on or off Turn monitor on or off Recorded, turn the monitor feature on Turn Dtad intercept on or off Set this phone to be the Centrex console phone Console and the current setting Set the display language Set the Centrex console delayed ring time Telephone operation Telephone operationMake or answer a call Handset Speakerphone TelephoneHeadset Make or answer a call Speakerphone Timer Restore call privacy Cancel call privacyOperation Call privacy Redial Volume Auto redial Redial stackOR- Press K Hold Switch between linesPress and release Hto keep a call on the first line Flash MuteTemporary tone dialing Conference calls When this call is answered, press CCall someone on another line Will disconnect Blind transfer Transfer a call Transfer a call and speak to the receiving party Low battery indicatorAnswer a transferred call Press E. The screen display is similar to Line Lights and what they mean NEW Call One touch operation One touch Store a number in a one touch location One touch One touch operation Store temporary touch tone signals in a one touch entryStore a pause in a one touch entry Store a flash in a one touch entry Review a one touch entry If One touch preference is set to Telephone Dial a one touch numberIf One touch preference is set to Intercom Directory operation Directory operation Store a name and number in the directory Store a pause in a directory number Store a flash in a directory number Store a temporary tone signal in a directory numberStore a name and number in the directory Review directory entries Directory entries on Edit a directory entry Dial a number from the directory Automatic mode onRemove a name and number from Directory Screen automatically returns to Remove all entries from the directory Intercom operation Intercom operation Basic intercom operations Handset Make an intercom call withTo step Make an intercom call with the speakerphone or headset End an intercom or page call Answer an intercom call Answer a single-phone Operation IntercomAuto-mute off Auto-mute on Answer a system-wide All system phones Room monitor Make an intercom conference callSee Turn auto-mute on or off on page 30 for Caller ID operation Caller ID operation Caller ID display Kmno Simultaneously Call waiting Display screen messages Call history Message waiting and NEW Call lightView call history summary Call history Review records in call history Remove a specific call record from call history Remove calls from call historyRemove all calls from call history Screen automatically returns to the call history summary Dial a number from call history Caller IDScreen display is similar to Save a name and number from call history to the directory Caller ID operationSave a number from call history To a one touch location Ans. Sys. Dtad Enter Dtad modeAnswering system Turn answering system on or off 102 Ans. Sys. Dtad operationAA Day-OGM AA Night-OGM AA Aux-OGM Record an outgoing announcement Press dto access the answering system103 Press or to choose the outgoing 104 Review an outgoing announcement Intercept an incoming message Monitor incoming calls105 Play new messages Listen to your messagesPlay all messages 106 Skip to next message Repeat a messageSave messages 107 Record a memo Remove messagesRemove a selected message Remove all messages Audible message alert Record a phone conversation109 110 Ans. Sys. Auto-ATT operationAuto-attendant day outgoing announcement Auto-attendant night outgoing announcement Auto-attendant sequence for callers When a caller enters an extension number after hearing111 Outgoing announcement Review an auto-attendant112 113 Sys. Auto-ATT Ans 114 115 Using multiple auto-attendants Connect with the answering system Ans. Sys. remote operationFrom a touch tone phone outside the telephone system From another extension within the telephone system Remote commands Adding a fax machine Using a fax switchAdding a fax machine 118 General product care General product care119 Technical specifications Technical specifications120 Case of difficulty Case of difficulty121 122 Signal not receivedTo your phone on Intercom paging 123 On when no line isLine lights remain Connected Line usage on or off for each line 124 125 126 127 Expanding the phone system Expanding the phone system128 Line groups Telephone Lines in System 129 Private lines 130 Enable the console phone Setup checklistCentrex operation Centrex operation Answer a delayed ring Set ring delay durationPick up another station’s line 132 Index Index133 134 135 136 137 Transfer, calls, 66-68 ring Two-line adapter 16, 19 138 Advanced American Telephones. All Rights reserved Case of difficulty, visit our service center at