Manuals / AT&T / Communications / Answering Machine

AT&T 984 user manual Using multiple auto-attendants, 115

Models: 984

1 145

Download 145 pages 20.66 Kb

Page 121

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 115

Using multiple auto-attendants

You may wish to set one or more additional phones to act as auto-attendant(s) when the primary auto-attendant is turned off or busy.

An auto-attendant is busy when someone at that extension is:

•programming the phone, or

•accessing messages, or

•on an intercom call, or

•dialing from the directory or call history, or

•using any of the lines to make or answer a call, or

•when the DTAD is recording a message at that extension.

You can choose a particular extension to always be the primary auto-attendant by setting that extension to have the shortest auto-attendant pickup delay and setting the pickup delays of other auto-attendants in the order you choose. Otherwise, the primary auto-attendant may change as the system automatically assigns incoming calls among active auto-attendants.

NOTE: When multiple auto-attendants are used, program the pickup times with at least three seconds among them to avoid more than one auto-attendant trying to pick up a single call at the same time. To program pickup times, see Set auto-attendant pickup delay on page 46 in Feature setup.

Ans. Sys. Auto-ATT operation

115

Image 121

AT&T 984 user manual Using multiple auto-attendants, 115

Contents

Part 1 Important product information Please also read984CIBRev328.04.06 4/28/06 628 PM Contents ContentsAnswering system Iii Using multipleRemove an auto-attendant Connect with984CIBRev328.04.06 4/28/06 628 PM Product overview Product overviewBefore you begin Parts listBefore you begin Tools neededBefore you begin DSL users Glossary Glossary Before you begin Programmable features list Prime line Covm resetAutomatic ModeAnswer delay Reset allAuto ATT delay Answer statusToll saver CSL delay ringRemote code Message lengthChoose another number for this Audible signalsExtension Installation InstallationBattery installation Replace the battery compartment cover and the screw Battery installationTable/desk installation Two two-line jacks Table/desk installationConnect the handset cord Connect the power adapter to the telephone Wall installationInitialization Check for dial toneReverse the handset tab Wall installationConnect the telephone line cords to the telephone as shown Lines 3 Power Four one-line jacks Convenience portsMenu operation Kmo ji operationMenuMenu structure Intercom Telephone Program Pause Tone Flash Cancel ViewShortcut to language menu Menu operationRapid scroll Feature setup Feature setupSet one touch preference Assign an extension number to your phone Turn the ringer on or off for each line Select the ringer type Set delay ring Turn auto-mute on or off Turn hold reminder on or off Set dial modeSet the time and date Hour and the current hour settingTurn line usage on or off for each line Press or to scroll through the line choices Lineh1h...hLine Assign the prime line line preferencePress or to toggle between Set automatic modeSee Rapid scroll on page 24 for details Set the scroll ratePress or to toggle between On and Off Turn screen backlight on or offTurn Covm indicators on or off for each line L1 Covm Reset Reset Covm indicatorProgram home and local area codes Assign the line group for this phone Erase all settings and return the phone to default settings Set answering system status KioANSWERxSTATUS Set your phone for single phone operationSet answer delay Set auto-attendant pickup delay Set auto-attendant day and night times Night Time and the current setting When the correct setting is shown, pressSet auto-attendant day and night times from Includes DAYxTIME and DoneTurn toll saver on or off Program the remote code Press or to scroll through the choices Set message lengthTurn audible message alert on or off Turn monitor on or off Recorded, turn the monitor feature onTurn Dtad intercept on or off Set this phone to be the Centrex console phone Console and the current settingSet the display language Set the Centrex console delayed ring timeTelephone operation Telephone operationMake or answer a call HandsetSpeakerphone TelephoneHeadset Make or answer a callSpeakerphone TimerRestore call privacy Cancel call privacyOperation Call privacyRedial VolumeAuto redial Redial stackOR- Press K Hold Switch between linesPress and release Hto keep a call on the first line Flash MuteTemporary tone dialing Conference calls When this call is answered, press CCall someone on another line Will disconnectBlind transfer Transfer a callTransfer a call and speak to the receiving party Low battery indicatorAnswer a transferred call Press E. The screen display is similar toLine Lights and what they meanNEW Call One touch operation One touchStore a number in a one touch location One touchOne touch operation Store temporary touch tone signals in a one touch entryStore a pause in a one touch entry Store a flash in a one touch entryReview a one touch entry If One touch preference is set to Telephone Dial a one touch numberIf One touch preference is set to Intercom Directory operation Directory operationStore a name and number in the directory Store a pause in a directory number Store a flash in a directory number Store a temporary tone signal in a directory numberStore a name and number in the directory Review directory entries Directory entries on Edit a directory entryDial a number from the directory Automatic mode onRemove a name and number from DirectoryScreen automatically returns to Remove all entries from the directoryIntercom operation Intercom operationBasic intercom operations Handset Make an intercom call withTo step Make an intercom call with the speakerphone or headset End an intercom or page call Answer an intercom callAnswer a single-phone Operation IntercomAuto-mute off Auto-mute onAnswer a system-wide All system phonesRoom monitor Make an intercom conference callSee Turn auto-mute on or off on page 30 for Caller ID operation Caller ID operationCaller ID display KmnoSimultaneously Call waitingDisplay screen messages Call history Message waiting and NEW Call lightView call history summary Call history Review records in call historyRemove a specific call record from call history Remove calls from call historyRemove all calls from call history Screen automatically returns to the call history summaryDial a number from call history Caller IDScreen display is similar to Save a name and number from call history to the directory Caller ID operationSave a number from call history To a one touch locationAns. Sys. Dtad Enter Dtad modeAnswering system Turn answering system on or off102 Ans. Sys. Dtad operationAA Day-OGM AA Night-OGM AA Aux-OGM Record an outgoing announcement Press dto access the answering system103 Press or to choose the outgoing104 Review an outgoing announcementIntercept an incoming message Monitor incoming calls105 Play new messages Listen to your messagesPlay all messages 106Skip to next message Repeat a messageSave messages 107Record a memo Remove messagesRemove a selected message Remove all messagesAudible message alert Record a phone conversation109 110 Ans. Sys. Auto-ATT operationAuto-attendant day outgoing announcement Auto-attendant night outgoing announcementAuto-attendant sequence for callers When a caller enters an extension number after hearing111 Outgoing announcement Review an auto-attendant112 113 Sys. Auto-ATT Ans114 115 Using multiple auto-attendantsConnect with the answering system Ans. Sys. remote operationFrom a touch tone phone outside the telephone system From another extension within the telephone systemRemote commands Adding a fax machine Using a fax switchAdding a fax machine 118General product care General product care119 Technical specifications Technical specifications120 Case of difficulty Case of difficulty121 122 Signal not receivedTo your phone on Intercom paging123 On when no line isLine lights remain Connected Line usage on or off for each line124 125 126 127 Expanding the phone system Expanding the phone system128 Line groupsTelephone Lines in System 129Private lines 130Enable the console phone Setup checklistCentrex operation Centrex operationAnswer a delayed ring Set ring delay durationPick up another station’s line 132Index Index133 134 135 136 137 Transfer, calls, 66-68 ring Two-line adapter 16, 19 138Advanced American Telephones. All Rights reserved Case of difficulty, visit our service center at