AT&T 984 user manual Case of difficulty, 121

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 121

In case of difficulty

If you have difficulty operating this phone, try the suggestions below.

For customer service, visit our website at www.telephones.att.com or call 1 (800) 222–3111. Have the serial number, found on the underside of your phone available when contacting customer service. Please retain your receipt as your proof of purchase.

To purchase accessories or replacement parts, please contact customer service by visiting our website at www.telephones.att.com or calling 1 (800) 222–3111.

Telephone operation

ProblemSolution

Telephone does not • This 984 telephone is not compatible with

work properly.any 843, 853, 854, 874, or 954 telephones you may have previously installed.

Problem	Solution
No dial tone.	•	Make sure all plugs are connected properly.
		Inspect the line cord connections at the
		modular jack(s) and at the telephone. Also
		inspect the coiled handset cord
		connection at both ends.
	•	Make sure a line is selected.
	•	Make sure HOLD is not activated.
	•	If you do not hear a dial tone when you
		press h, make sure the headset is
		firmly connected at the jack.

Problem	Solution
Telephone does	•	Make sure the Do not disturb (DND)
not ring.		feature is not activated.
	•	Make sure the ringers are turned on.
	•	If there are several non-system phones
		on the line that don't ring, disconnect some
		of them. Having too many phones
		connected can also result in low ringer
		volume for non-system telephones.
	•	If the INTERCOM light flashes but you
		don’t hear a paging signal, make sure the
		Do not disturb feature is not activated.

In case of difficulty

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