NOTE: If you will be retaining the pre-recorded auto-attendant day and night outgoing announcements, you MUST record your directory of extension assignments as the auto-attendant auxiliary outgoing announcements (See Record an auto-attendant outgoing announcement on page 113 for instructions.)
Auto-attendant sequence for callers
When you set this phone to be an auto-attendant, it automatically picks up a ringing line after the pickup time you programmed (see Set auto attendant pickup delay on page 46 in Feature setup), and plays the appropriate auto-attendant outgoing announcement.
When a caller enters an extension number after hearing the
announcements, the auto-attendant transfers the call to that extension and announces to the caller, “Calling that extension,please wait.”
The auto-attendant continues to monitor the call after it is transferred. If the requested extension doesn’t pick up within 66 seconds, the unit announces, “That extension is not answering. Please enter the extension number.” The auto-attendant will try to transfer the call up to three times. If the call is not picked up by any extension during those attempts, the call is dropped.
NOTE: If someone at the requested extension picks up the call and subsequently places the call on hold again, that extension must pick up the call again within 20 minutes or the call will be dropped. This applies when each time the same call is placed on hold.
If the caller does not enter an extension number after hearing the
announcement, the auto-attendant waits about 12 seconds, then transfers the call to extension 11. If the call is not picked up after 66 seconds, the auto-attendant will answer the call again, play “Please enter the extension number,” and wait 12 seconds for the entry. If the caller still doesn’t enter an extension number, the auto-attendant announces, “That extension is not answering,” and drops the call.
If the caller presses 0after hearing the message, the auto
attendant auxiliary outgoing message plays. The caller can then decide to enter an extension number or not and the auto-attendant responds as described above.
