AT&T 984 user manual Ans. Sys. Auto-ATT operation, 110, Auto-attendant day outgoing announcement

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 110

Ans. Sys. Auto-ATT operation

Answering system

Auto-attendant operation

￿NOTE: The auto-attendant feature only works with a multi-phone system. If this phone is the only telephone in your system, DO NOT select AutoAttendant for the answer status.

You can set this phone to function as an auto-attendant for a multi-phone system. A phone designated as an auto-attendant will pick up and redirect incoming calls to other extensions in the system. To set this phone to be an auto-attendant, follow the instructions to Set answering system status on page 43 of Feature setup and choose AutoAttendant in step 4.

Each auto-attendant can pick up only one line at a time, so you may wish to have more than one auto-attendant within your telephone system. You can designate up to 16 auto-attendants in your system. (See Using multiple auto-attendantson page 115 for further information.)

When you designate a phone to be an auto-attendant, you will need to program the day and night times (see Set auto-attendant day and night times on page 47 in Feature setup). The auto-attendant will use the times you program to determine which outgoing announcement to play.

There are three different auto-attendant outgoing announcements available. You can choose to record your own auto-attendant outgoing announcements or use the pre-recorded announcements listed here.

The auto-attendant day outgoing announcement

(AA Day-OGM), plays during the day time you program. The pre-recorded announcement is: “Thank you for calling our company. If you know your party’s extension,you may dial it at any time. For a company directory,please dial zero.”

The auto-attendant night outgoing announcement

(AA Night-OGM), plays during the night time you program. The pre-recorded announcement is: “Thank you for calling our company. We are currently closed. If you would like to leave a message and you know your party’s extension,you may dial it now. For a company directory,please dial zero.”

The auto-attendant auxiliary outgoing announcement (AA Aux-OGM), plays when an outside caller presses 0on their phone after hearing the day or night announcement. The pre-recorded announcement is: “Please enter the extension number.”

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