Before you begin | AT&T 984 guide

984CIB_(Rev3)28.04.06 4/28/06 6:28 PM Page 3

This 984 telephone is fully compatible with any AT&T Four-Line Small Business System Speakerphone 945 or 974 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system.

This 984 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 984 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed.

NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 984 telephone, you can have only 12 extensions and 15 telephone lines in the phone system.

•You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you’re installing the phone. The total length of telephone wiring used in this system MUST NOT be more than 600 feet as it may cause interference with the advanced features of this telephone.

•Identify the number of phone lines you’ll use.

•Plan the layout of your phone system.

•All connected phones must have the same line 1 phone number for the intercom and paging features to work.

Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. If you try to assign the same extension number to a second phone, you will hear a repeating short ring and the screen display will include

EXThXXhishalreadyhusedhAssignhnewhEXTh#hif the phone is in idle mode. If the phone is in the programming mode, you will hear the repeating short ring only. See Assign an extension number to your phone on page 26 of this manual for directions.

•Decide if you want a private line. A private line does not appear on all connected phones.

•Choose your setting for each feature. You will need to program the features after installation. See Programmable features list beginning on page 8 for a brief description of the features. See the Feature setup section beginning on page 25 for programming instructions.

Before you begin

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AT&T 984 user manual Before you begin

Contents

Part 1 Important product information Please also read 984CIBRev328.04.06 4/28/06 628 PM Contents Contents Answering system Iii Using multipleRemove an auto-attendant Connect with 984CIBRev328.04.06 4/28/06 628 PM Product overview Product overview Before you begin Parts listBefore you begin Tools needed Before you begin DSL users Glossary Glossary Before you begin Programmable features list Prime line Covm resetAutomatic Mode Answer delay Reset allAuto ATT delay Answer status Toll saver CSL delay ringRemote code Message length Audible signals Choose another number for thisExtension Installation InstallationBattery installation Replace the battery compartment cover and the screw Battery installation Table/desk installation Table/desk installation Two two-line jacksConnect the handset cord Connect the power adapter to the telephone Wall installationInitialization Check for dial tone Wall installation Reverse the handset tabConnect the telephone line cords to the telephone as shown Lines 3 Power Four one-line jacks Convenience ports Menu operation Kmo ji operationMenu Menu structure Intercom Telephone Program Pause Tone Flash Cancel View Menu operation Shortcut to language menuRapid scroll Feature setup Feature setupSet one touch preference Assign an extension number to your phone Turn the ringer on or off for each line Select the ringer type Set delay ring Turn auto-mute on or off Turn hold reminder on or off Set dial mode Set the time and date Hour and the current hour setting Turn line usage on or off for each line Press or to scroll through the line choices Lineh1h...hLine Assign the prime line line preference Press or to toggle between Set automatic mode See Rapid scroll on page 24 for details Set the scroll rate Press or to toggle between On and Off Turn screen backlight on or off Turn Covm indicators on or off for each line L1 Covm Reset Reset Covm indicator Program home and local area codes Assign the line group for this phone Erase all settings and return the phone to default settings Set answering system status Kio ANSWERxSTATUS Set your phone for single phone operation Set answer delay Set auto-attendant pickup delay Set auto-attendant day and night times Night Time and the current setting When the correct setting is shown, pressSet auto-attendant day and night times from Includes DAYxTIME and Done Turn toll saver on or off Program the remote code Press or to scroll through the choices Set message length Turn audible message alert on or off Turn monitor on or off Recorded, turn the monitor feature on Turn Dtad intercept on or off Set this phone to be the Centrex console phone Console and the current setting Set the display language Set the Centrex console delayed ring time Telephone operation Telephone operationMake or answer a call Handset Speakerphone TelephoneHeadset Make or answer a call Speakerphone Timer Restore call privacy Cancel call privacyOperation Call privacy Redial Volume Redial stack Auto redialOR- Press K Switch between lines HoldPress and release Hto keep a call on the first line Mute FlashTemporary tone dialing Conference calls When this call is answered, press CCall someone on another line Will disconnect Blind transfer Transfer a call Transfer a call and speak to the receiving party Low battery indicatorAnswer a transferred call Press E. The screen display is similar to Line Lights and what they mean NEW Call One touch operation One touch Store a number in a one touch location One touch One touch operation Store temporary touch tone signals in a one touch entryStore a pause in a one touch entry Store a flash in a one touch entry Review a one touch entry Dial a one touch number If One touch preference is set to TelephoneIf One touch preference is set to Intercom Directory operation Directory operation Store a name and number in the directory Store a pause in a directory number Store a temporary tone signal in a directory number Store a flash in a directory numberStore a name and number in the directory Review directory entries Directory entries on Edit a directory entry Dial a number from the directory Automatic mode onRemove a name and number from Directory Screen automatically returns to Remove all entries from the directory Intercom operation Intercom operation Basic intercom operations Make an intercom call with HandsetTo step Make an intercom call with the speakerphone or headset End an intercom or page call Answer an intercom call Answer a single-phone Operation IntercomAuto-mute off Auto-mute on Answer a system-wide All system phones Make an intercom conference call Room monitorSee Turn auto-mute on or off on page 30 for Caller ID operation Caller ID operation Caller ID display Kmno Simultaneously Call waiting Display screen messages Message waiting and NEW Call light Call historyView call history summary Call history Review records in call history Remove a specific call record from call history Remove calls from call historyRemove all calls from call history Screen automatically returns to the call history summary Caller ID Dial a number from call historyScreen display is similar to Save a name and number from call history to the directory Caller ID operationSave a number from call history To a one touch location Ans. Sys. Dtad Enter Dtad modeAnswering system Turn answering system on or off Ans. Sys. Dtad operation 102AA Day-OGM AA Night-OGM AA Aux-OGM Record an outgoing announcement Press dto access the answering system103 Press or to choose the outgoing 104 Review an outgoing announcement Monitor incoming calls Intercept an incoming message105 Play new messages Listen to your messagesPlay all messages 106 Skip to next message Repeat a messageSave messages 107 Record a memo Remove messagesRemove a selected message Remove all messages Record a phone conversation Audible message alert109 110 Ans. Sys. Auto-ATT operationAuto-attendant day outgoing announcement Auto-attendant night outgoing announcement When a caller enters an extension number after hearing Auto-attendant sequence for callers111 Review an auto-attendant Outgoing announcement112 113 Sys. Auto-ATT Ans 114 115 Using multiple auto-attendants Connect with the answering system Ans. Sys. remote operationFrom a touch tone phone outside the telephone system From another extension within the telephone system Remote commands Adding a fax machine Using a fax switchAdding a fax machine 118 General product care General product care119 Technical specifications Technical specifications120 Case of difficulty Case of difficulty121 122 Signal not receivedTo your phone on Intercom paging 123 On when no line isLine lights remain Connected Line usage on or off for each line 124 125 126 127 Expanding the phone system Expanding the phone system128 Line groups Telephone Lines in System 129 Private lines 130 Enable the console phone Setup checklistCentrex operation Centrex operation Answer a delayed ring Set ring delay durationPick up another station’s line 132 Index Index133 134 135 136 137 Transfer, calls, 66-68 ring Two-line adapter 16, 19 138 Advanced American Telephones. All Rights reserved Case of difficulty, visit our service center at