ATTO Technology 2500C Appendix F Warranty, contact information

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Appendix

Appendix F Warranty, contact information

Manufacturer limited warranty

Manufacturer warrants to the original purchaser

of this product that it will be free from defects in

material and workmanship as described in the

ATTO Technology website,

www.attotech.com

.

Manufacturer liability shall be limited to

replacing or repairing, at its option, any defective

product. There will be no charge for parts or labor

should Manufacturer determine that this product

is defective.

Products which have been subject to abuse,

misuse, alteration, neglected, or have been

serviced, repaired or installed by unauthorized

personnel shall not be covered under this warranty

provision. Damage resulting from incorrect

connection or an inappropriate application of this

product shall not be the responsibility of

Manufacturer. Manufacturer’s liability is limited

to Manufacturer’s product(s); damage to other

equipment connected to Manufacturer’s

product(s) will be the customer’s responsibility.

This warranty is made in lieu of any other

warranty, express or implied. Manufacturer

disclaims any implied warranties of

merchantability or fitness for a particular purpose.

Manufacturer’s responsibility to repair or replace

a defective product is the sole and exclusive

remedy provided to the customer for breech of

this warranty. Manufacturer will not be liable for

any indirect, special, incidental, or consequential

damages irrespective of whether Manufacturer

has advance notice of the possibility of such

damages. No Manufacturer dealer, agent or

employee is authorized to make any modification,

extension or addition to this warranty.

Contact ATTO Technology, Inc.

Customer service, sales and technical support are

available by phone Monday through Friday, 8

a.m. to 5 p.m EST., or by fax and web site 24-

hours a day.

ATTO Technology, Inc.

155 CrossPoint Parkway

Amherst, New York 14068

(716) 691-1999 • voice

(716) 691-9353 • fax

http://www.attotech.com

ATTO Technology can also be reached via e-mail

at the following addresses:

Sales Support: sls@attotech.com

Technical Support: techsupp@attotech.com

Contents

Main Page Page Contents 2.5 Additional configurations ....................................................19 3 ATTO ExpressNAV interface .............................................................21 3.1 ExpressNAV pages ..............................................................23 5 Copying iPBridge configurations .....................................................26 7 Alternative interface options ............................................................33 7.1.3 Maintenance commands ........................................41 7.1.4 Diagnostic commands ...........................................43 7.1.5 SCSI configuration commands .............................47 7.1.6 Serial port configuration commands ....................49 7.1.7 Ethernet commands ...............................................51 Page Page 1 iPBridge 2500 provide storage options iPBridge2500 features Possible storage configurations 1.1 ATTO iPBridge 2500R/D Installation instructions ATTO Technology Inc. iPBridge Installation and Operation Manual Front side with LEDs Back (connector) side 1.2 ATTO iPBridge 2500C Installation instructions Page 2 Configuring the iPBridge 10 Configuration: Ethernet 2.1 Getting an IP address 2.2 NDMP configuration provides backup Setting up NDMP 2.3 Mapping devices: NDMP Page 2.4 Mapping devices: iSCSI Single Target mode Multiple Target mode ATTO Technology Inc. iPBridge Installation and Operation Manual Exhibit 2.4-1 Examples of single and multiple target modes Mapping: single vs. multi target mode Page 2.5 Additional configurations Page 3 ATTO ExpressNAV interface 22 ATTO ExpressNAV Exhibit 3.0-1 An ExpressNAV page 23 3.1 ExpressNAV pages Serial Port Configuration Time & Date Configuration Ethernet Port Configuration SCSI Configuration Firmware Restart Help 25 4 Updating firmware PUT command from an FTP connection. The ATTO ExpressNAV method is preferred. Preliminary steps Using ATTO ExpressNAV Using FTP over GbE 5 Copying iPBridge configurations You can copy the configuration from one iPBridge to another in the field using the SEND and RECEIVE ZModem 6 Troubleshooting Inside out method Check the host event log Check the iPBridge event and trace logs Visually inspect LEDs Check for problems on attached devices Check the following in order to find problems on attached devices: enabled Check host versions Check the following to find problems on attached hosts: 29 Checking the serial port Checking the iPBridge internal configuration Checking iPBridge Ethernet ports Checking the iSCSI Host Adapter or NIC For a NIC using an OS iSCSI driver, continue to the iSCSI OS driver section. Checking the iSCSI OS driver Checking the Operating System Checking the applications Performance issues TraceLog If the host is not getting the performance it should, check the following items. Checking SCSI devices Checking iPBridge SCSI ports Checking the host system Checking the Operating System 7 Alternative interface options 34 Alternative interfaces Exhibit 7.0-1 Start up messages. 7.1 CLI provides ASCII-based interface 36 CLI 7.1.1 CLI commands summary Page 38 CLI Exhibit 7.1-2 The following error messages may be returned by the Command line Interface: 7.1.2 General use commands Page 41 7.1.3 Maintenance commands RestoreConfiguration default sets the password to its default value. Changes to the Admin Level user name require an Admin Level password. 43 7.1.4 Diagnostic commands ATTO iPBridge Page Page Page 47 7.1.5 SCSI configuration commands Page 49 7.1.6 Serial port configuration commands The ATTO iPBridge Page 51 7.1.7 Ethernet commands These commands configure the management and data Ethernet ports including telnet parameters. Changes to the Admin Level user name requires an Admin Level password. 53 7.1.8 NDMP commands Page 55 7.1.9 iSCSI commands Page 57 7.1.10 Mapping commands on page 13 and Mapping devices: iSCSI on page 15 for details. Page Appendix A ATTO iPBridge, FibreBridge family Page Appendix B Cabling SCSI cabling Ethernet connections v Appendix C Glossary ) , the Network Data Management Task Force More information is available through the Storage Networking Industry Association , and the IETF Page Appendix D Safety standards and compliances FCC Standards: Radio and Television Interference Canadian Standards European Standards Appendix E ATTO accessories iSCSI Bridge board-level models iSCSI Bridge desktop models & desktop models with rackmount kits NDMP Bridge models Cables Appendix F Warranty, contact information