Avaya 4600 Series manual Troubleshooting Guidelines, Error Conditions

Troubleshooting Guidelines 5

Introduction

This chapter describes problems that may occur during operation of the 4600 Series IP Telephones and possible ways of resolving these problems.

Error Conditions

Table 5-1below identifies some of the possible operational problems that might be encountered after successful installation of a 4600 Series IP Telephone. Problems that might be encountered during installation, and how to conduct a Self-Test of the telephone, are discussed in the Troubleshooting chapter of the 4600 Series IP Telephone Installation Guide. The 4630 IP Telephone User’s Guide and 4620 IP Telephone User’s Guide also contain guidance for users having problems with specific 4630 and 4620 applications, respectively.

Most of the problems reported by users of a 4600 Series IP Telephone are likely not to be problems with the telephone itself. More likely, the problems will be centered on the LAN, where Quality of Service, server administration, and other issues can impact end-user perception of IP Telephone performance.

Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones

Condition Cause/Resolution

The telephone continually reboots, or reboots continuously about every 15 minutes.

The message light on the telephone turns on and off intermittently, but the telephone never registers.

CAUSE: This is a firmware fault; the MAC address in memory is corrupted.

RESOLUTION: The telephone must be returned to Avaya for repair.

CAUSE: This is a hardware fault.

RESOLUTION: The telephone must be returned to Avaya for repair.

Introduction

5-1