During Registration | Avaya 4600 Series manual

Troubleshooting Guidelines

Table 5-3. Possible Error Messages During Installation or Operation of 4600 Series IP Telephones—Continued

Error Message	Cause/Resolution
System busy	CAUSE: Most likely, the number of IP endpoints on the
	DEFINITY/MultiVantage is already at maximum, Less likely,
	network resource is unavailable.
	RESOLUTION: The telephone was attempting to access a
	network resource (DHCP server, TFTP server, or the DEFINITY/
	MultiVantage) and was not successful. The resource being called
	upon should be checked for its availability. If it appears
	operational and properly linked to the network, verify addressing is
	accurate and a communication path exists in both directions
	between the telephone and the resource.

System Error	CAUSE: DEFINITY/MultiVantage has an unspecified problem.
	RESOLUTION: Consult your DEFINITY or MultiVantage
	Administration and Troubleshooting documentation.

During Registration
Extension error	CAUSE: An invalid DEFINITY/MultiVantage Registration
	extension has been entered.
	RESOLUTION: Re-enter the extension if mis-entered initially. If
	appropriate, verify proper extension with respect to switch
	administration.

Extension in use	CAUSE: The specified extension is already in use, according to
	the PBX switch.
	RESOLUTION: Wait a few minutes, and try again. This will work
	for the case when the extension is correctly administered, but
	service was interrupted and DEFINITY is not yet aware of that
	fact. Otherwise, verify proper extension with respect to switch
	administration.

Failed to set phone IP	CAUSE: The 4600 Series Telephone was originally installed on
address	one switch with Static Addressing, and has subsequently been
	installed on another switch with an active DHCP server assigning
	dynamic IP addresses.
	RESOLUTION: Reset the telephone.

Incompatible	CAUSE: This release of DEFINITY does not support the current
	version of the IP Telephone.
	RESOLUTION: Upgrade to the current version of MultiVantage
	software.

	Error Messages

	5-11

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Avaya 4600 Series manual During Registration

Contents

Series IP Telephone Page Avaya Web Obtaining Products European Union Declaration of Conformity Table of Contents Series IP Telephone LAN Administrator’s Guide Requirements Troubleshooting Guidelines Appendix C Creating Websites for the 4620 IP Telephone Intended Audience About This Guide Change History Document Organization ARP Terms Used in This Guide Symbolic Conventions Conventions Used in This GuideTypographic Conventions Definity Documentation Release Online Documentation Related Documents IP Telephone User Guide 555-233-765 Int’l Ietf Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Customer Support Introduction Overview of Voice over IPData and Voice Network Similarities Tandem Coding Delay and Jitter Standard Voice Coding Standards QoS NAT Suggestions for Installation and Configuration Network AssessmentReliability and Performance Security IP Address Lists and Station Number Portability Series IP Telephones Initialization Process Telephone to NetworkDhcp Server to Telephone Telephone and the Definity /MultiVantageTM Call Server Telephone and Tftp ServerPage Hardware Requirements Requirements Refer to the 4600 Series IP Telephone Installation Guide Software Requirements Sample Configuration Using 4600 Series IP Telephones Server Administration Vlan Dhcp Sson Dhcp 4600 IP Telephone Installation Guide Dhcp and Tftp Definity ReleaseDefinity Releases 9, 9.5, 10, and MultiVantageTM Required Network Information Software Checklist Dhcp Software Alternatives Choosing a Dhcp Configuration Dhcp Generic Setup Dhcp Select Start-Settings-Control Panel Verifying the Installation of the Dhcp ServerInitial Configuration Dhcpack Setting of System Values Set to Example Select Start-Programs-Admin Tools-DHCP ManagerCreating a Dhcp Scope for the IP Telephones Select Scope-Create Click Edit Array Select Dhcp Options-Defaults in the menuEditing Custom Options Adding the Dhcp Option Activating the Leases Verifying Your ConfigurationVerify the Default Option, 176 46XXOPTION Select Defaults from the DHCPOptions menu Verify the Global Option, 176 46XXOPTION Creating and Configuring a Dhcp ScopeSelect Start-Programs-Administrative Tools-DHCP Windows 2000 Dhcp Server Example Adding Dhcp Options Activating the New Scope Tftp Tftp Generic SetupConfiguration Avaya Tftp Suite Pro Series IP Telephone Scripts Application Files Select System-Setup Contents of the Upgrade Script Ieee 802.1D and 802.1Q QoS Diffserv UDP Port Selection QoS with 4620 and 4630 IP TelephonesParameter Possible Values Rsvp and Rtcp DNS Addressing Administering Options for the 4600 Series IP Telephones Entering Options via the Telephone Dialpad Customizing the Site-Specific Option Number Sson PHY2STAT Customizing the 4630 IP TelephoneL2QVLAN Mcport Directory Application Parameters Parameter Name Default Value Status Range Stock Ticker Application ParametersVoice Mail Application Parameters Web Access Application Parameters Ftpsrvr Backup/RestoreBackup/Restore Parameters Webcoding Ascii Setting/Parameter Name Type Customizing the 4620 IP Telephone Call Log Archive Wmlport WmlhomeWmlproxy Wmlexcept Wmlcoding Ascii Error Conditions Troubleshooting Guidelines Series IP Telephone LAN Administrator’s Guide Resolution As above Resolution Use the softkey Menu Resolution Series IP Telephone LAN Administrator’s Guide Refer to of the 4600 Series IP Telephone Installation Guide Mute 8 4 3 9 # Mute V I E W # View Administrative Option Filename2.exe Error Messages Detailed in the 4600 Series IP Telephone Installation Guide During Registration Series IP Telephone LAN Administrator’s Guide Troubleshooting Guidelines Series IP Telephone LAN Administrator’s Guide Error Messages Organization LAST-UPDATEDDefinitions = Begin Imports From RFC1213-MIB OBJECT-TYPE SyntaxStatus Page Syntax Octet String Page Page Page Page Page Page Page Page Page Page Page Page Page Stored in NVM. = endptNVM Page Page Page Syntax Integer Status Page Syntax Octet String Audio, currently in use. = endptDEFINITY Page Page Syntax Integer Obsolete Avaya 46xx IP Telephone MIB EndptDIRSRVR OBJECT-TYPE Syntax Integer Page EndptFTPSRVR Syntax Integer Page Avaya 46xx IP Telephone MIB EndptWEBPROXY OBJECT-TYPE Page Page Syntax Octet String END Page General Background Appendix B Creating Websites for the 4630 IP Telephone Document Skeleton Browser Features and Behavior Content-Based Style Physical Style Logical Style Physical Spacing and Layout Lists and TablesLists Tables Links Images Forms Frames Character Entities ColorsFonts Design Guidelines CookiesFixed-Width Objects Images User Interaction Maintaining Context Appendix C Creating Websites for the 4620 IP Telephone Not Supported WML Document SkeletonAttribute Comments Onenterbackward Url Occurs when the user Text Elements Attribute Value Description CommentsSupported Anchor Elements Text Formatting Tags Px pixel Image Elements Type Description Comments Event Elements Type Default Label if no label Specified Event Permitted Tags Description Required Supported Task Elements Nmtoken Input Elements Number Sets a title for Variable Elements Character Entities Description Symbol Numeric Entity Name Entity Colors and Fonts Summary Of WML Tags And AttributesTag Attribute Supported? Align Alt Ivalue