Avaya 4600 Series instruction

Troubleshooting Guidelines

Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones —Continued

Condition	Cause/Resolution

The user indicates a 4620-specific or 4630-specific application is not accessible.

CAUSE: The 46xxsettings script file is not pointed to accurately, or is not properly administered to allow the application.

RESOLUTION: Assuming the user is meant to have that application, verify the 46xxsettings script file is properly specified for your system, including case (if your TFTP server is UNIX or LINUX) and extension. Then, verify all the relevant parameters (as indicated in Table 4-5and Table 4-6,as appropriate) are accurately specified in the 46xxsettings file.

There are three areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator:

1.Check the wiring (power and Ethernet) for the following:

■Whether all components are plugged in correctly.

■Check LAN connectivity in both directions to all servers (DHCP, TFTP, Call Server)

■If the telephone is supposed to be powered from the LAN, ensure the LAN is properly administered and is compliant with IEEE 802.3af.

2.If you are using static addressing, do the following:

■Use the View command to find the names of the files being used and verify that these filenames match those on the TFTP server. Check on the Avaya website to verify whether the correct files are being used.

■Use the ADDR option to verify IP addresses.

■Use the QOS option to verify QoS parameters.

Refer to Chapter 3 of the 4600 Series IP Telephone Installation Guide.

3.If the 4600 Series IP Telephone is not communicating with the system (DHCP, TFTP, or Call Server), make a note of the last message that was displayed and consult the system administrator.

Error Conditions

5-7

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Avaya manual Refer to of the 4600 Series IP Telephone Installation Guide

Contents

Series IP Telephone Page Avaya Web Obtaining Products European Union Declaration of Conformity Table of Contents Series IP Telephone LAN Administrator’s Guide Requirements Troubleshooting Guidelines Appendix C Creating Websites for the 4620 IP Telephone Intended Audience About This Guide Change History Document Organization ARP Terms Used in This Guide Typographic Conventions Symbolic ConventionsConventions Used in This Guide Definity Documentation Release Online Documentation Related Documents IP Telephone User Guide 555-233-765 Int’l Ietf Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Customer Support Data and Voice Network Similarities IntroductionOverview of Voice over IP Tandem Coding Delay and Jitter Standard Voice Coding Standards QoS NAT Reliability and Performance Suggestions for Installation and ConfigurationNetwork Assessment Security IP Address Lists and Station Number Portability Series IP Telephones Dhcp Server to Telephone Initialization ProcessTelephone to Network Telephone and the Definity /MultiVantageTM Call Server Telephone and Tftp ServerPage Hardware Requirements Requirements Refer to the 4600 Series IP Telephone Installation Guide Software Requirements Sample Configuration Using 4600 Series IP Telephones Server Administration Vlan Dhcp Sson Dhcp 4600 IP Telephone Installation Guide Definity Releases 9, 9.5, 10, and MultiVantageTM Dhcp and TftpDefinity Release Required Network Information Software Checklist Dhcp Software Alternatives Choosing a Dhcp Configuration Dhcp Generic Setup Dhcp Select Start-Settings-Control Panel Verifying the Installation of the Dhcp ServerInitial Configuration Dhcpack Setting of System Values Set to Example Select Start-Programs-Admin Tools-DHCP ManagerCreating a Dhcp Scope for the IP Telephones Select Scope-Create Click Edit Array Select Dhcp Options-Defaults in the menuEditing Custom Options Adding the Dhcp Option Activating the Leases Verifying Your ConfigurationVerify the Default Option, 176 46XXOPTION Select Defaults from the DHCPOptions menu Verify the Global Option, 176 46XXOPTION Creating and Configuring a Dhcp ScopeSelect Start-Programs-Administrative Tools-DHCP Windows 2000 Dhcp Server Example Adding Dhcp Options Activating the New Scope Tftp Tftp Generic SetupConfiguration Avaya Tftp Suite Pro Series IP Telephone Scripts Application Files Select System-Setup Contents of the Upgrade Script Ieee 802.1D and 802.1Q QoS Diffserv Parameter Possible Values UDP Port SelectionQoS with 4620 and 4630 IP Telephones Rsvp and Rtcp DNS Addressing Administering Options for the 4600 Series IP Telephones Entering Options via the Telephone Dialpad Customizing the Site-Specific Option Number Sson PHY2STAT Customizing the 4630 IP TelephoneL2QVLAN Mcport Directory Application Parameters Voice Mail Application Parameters Parameter Name Default Value Status RangeStock Ticker Application Parameters Web Access Application Parameters Ftpsrvr Backup/RestoreBackup/Restore Parameters Webcoding Ascii Setting/Parameter Name Type Customizing the 4620 IP Telephone Call Log Archive Wmlport WmlhomeWmlproxy Wmlexcept Wmlcoding Ascii Error Conditions Troubleshooting Guidelines Series IP Telephone LAN Administrator’s Guide Resolution As above Resolution Use the softkey Menu Resolution Series IP Telephone LAN Administrator’s Guide Refer to of the 4600 Series IP Telephone Installation Guide Mute 8 4 3 9 # Mute V I E W # View Administrative Option Filename2.exe Error Messages Detailed in the 4600 Series IP Telephone Installation Guide During Registration Series IP Telephone LAN Administrator’s Guide Troubleshooting Guidelines Series IP Telephone LAN Administrator’s Guide Error Messages Organization LAST-UPDATEDDefinitions = Begin Imports From RFC1213-MIB Status OBJECT-TYPESyntax Page Syntax Octet String Page Page Page Page Page Page Page Page Page Page Page Page Page Stored in NVM. = endptNVM Page Page Page Syntax Integer Status Page Syntax Octet String Audio, currently in use. = endptDEFINITY Page Page Syntax Integer Obsolete Avaya 46xx IP Telephone MIB EndptDIRSRVR OBJECT-TYPE Syntax Integer Page EndptFTPSRVR Syntax Integer Page Avaya 46xx IP Telephone MIB EndptWEBPROXY OBJECT-TYPE Page Page Syntax Octet String END Page General Background Appendix B Creating Websites for the 4630 IP Telephone Document Skeleton Browser Features and Behavior Content-Based Style Physical Style Logical Style Lists Physical Spacing and LayoutLists and Tables Tables Links Images Forms Frames Fonts Character EntitiesColors Fixed-Width Objects Design GuidelinesCookies Images User Interaction Maintaining Context Appendix C Creating Websites for the 4620 IP Telephone Not Supported WML Document SkeletonAttribute Comments Onenterbackward Url Occurs when the user Supported Text ElementsAttribute Value Description Comments Anchor Elements Text Formatting Tags Px pixel Image Elements Type Description Comments Event Elements Type Default Label if no label Specified Event Permitted Tags Description Required Supported Task Elements Nmtoken Input Elements Number Sets a title for Variable Elements Character Entities Description Symbol Numeric Entity Name Entity Tag Attribute Supported? Colors and FontsSummary Of WML Tags And Attributes Align Alt Ivalue