Troubleshooting Guidelines

The names and values are displayed in the following order:

Table 5-2. Parameter Values

Name

System Value

Format

Model

46ccDccc

up to 8 ASCII graphics characters

Market

domestic

Only one value is displayed

 

export

 

Phone SN

cccccccccccc

Phone Serial Number, up to 18 ASCII graphic

 

cccccccc

characters

PWB SN

cccccccccccc

Printed Wiring Board (circuit board) Serial Number,

 

cccccccc

up to 18 ASCII graphic characters

PWB comcode

ccccccccc

9 ASCII numbered characters

MAC address

00:60:1D:hh:hh:hh

Each octet of the MAC address is displayed as a

 

 

pair of hexadecimal numbers.

 

filename1.exe

up to 16 ASCII graphic characters.

 

filename2.exe

Out of the box, there will be only one

 

 

filename.exe. After installation, there should be

 

 

two filenames. If there is only one, installation has

 

 

failed. Verify the problem, and then re-install the

 

 

telephone.

 

 

 

Error Messages

The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display messages from the switch, which outside the United States may issue messages in the local language.

Table 5-3. Possible Error Messages During Installation or Operation of 4600 Series IP Telephones

Error Message

Cause/Resolution

 

During Installation

 

 

Checksum error

CAUSE: Downloaded application file was not downloaded or

 

 

saved correctly.

 

 

RESOLUTION: The telephone automatically resets and attempts

 

 

to re-initialize.

 

 

 

 

 

Error Messages

 

 

 

 

 

5-9

 

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Avaya 4600 Series manual Error Messages, Filename2.exe