Troubleshooting Guidelines
The names and values are displayed in the following order:
Table
Name | System Value | Format |
Model | 46ccDccc | up to 8 ASCII graphics characters |
Market | domestic | Only one value is displayed |
| export |
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Phone SN | cccccccccccc | Phone Serial Number, up to 18 ASCII graphic |
| cccccccc | characters |
PWB SN | cccccccccccc | Printed Wiring Board (circuit board) Serial Number, |
| cccccccc | up to 18 ASCII graphic characters |
PWB comcode | ccccccccc | 9 ASCII numbered characters |
MAC address | 00:60:1D:hh:hh:hh | Each octet of the MAC address is displayed as a |
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| pair of hexadecimal numbers. |
| filename1.exe | up to 16 ASCII graphic characters. |
| filename2.exe | Out of the box, there will be only one |
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| filename.exe. After installation, there should be |
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| two filenames. If there is only one, installation has |
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| failed. Verify the problem, and then |
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| telephone. |
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Error Messages
The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display messages from the switch, which outside the United States may issue messages in the local language.
Table
Error Message | Cause/Resolution |
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During Installation |
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Checksum error | CAUSE: Downloaded application file was not downloaded or |
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| saved correctly. |
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| RESOLUTION: The telephone automatically resets and attempts |
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| to |
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| Error Messages |
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