Avaya 4600 Series Error Messages

Troubleshooting Guidelines

Error Messages

5-9

The names and values are displayed in the following order:

Error Messages 5

The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display

messages from the switch, which outside the United States may issue messages in the local

language.

Table 5-2. Parameter Values

Name System Value Format

Model 46ccDccc up to 8 ASCII graphics characters

Market domestic

export

Only one value is displayed

Phone SN cccccccccccc

cccccccc

Phone Serial Number, up to 18 ASCII graphic

characters

PWB SN cccccccccccc

cccccccc

Printed Wiring Board (circuit board) Serial Number,

up to 18 ASCII graphic characters

PWB comcode ccccccccc 9 ASCII numbered characters

MAC address 00:60:1D:hh:hh:hh Each octet of the MAC address is displayed as a

pair of hexadecimal numbers.

filename1.exe

filename2.exe

up to 16 ASCII graphic characters.

Out of the box, there will be only one

filename.exe. After installation, there should be

two filenames. If there is only one, installation has

failed. Verify the problem, and then re-install the

telephone.

Table 5-3. Possible Error Messages During Installation or Operation of 4600 Series IP

Telephones

Error Message Cause/Resolution

During Installation

Checksum error CAUSE: Downloaded application file was not downloaded or

saved correctly.

RESOLUTION: The telephone automatically resets and attempts

to re-initialize.

Contents

Main Page Page Page 4600 Series IP Telephone LAN Administrators Guide Table of Contents 1 Introduction 2 Overview of Voice over IP (VoIP) 3 Requirements 4 Server Administration 5 Troubleshooting Guidelines Appendix A: Avaya - 46xx IP Telephone MIB Appendix B: Creating Websites for the 4630 IP Telephone Appendix C: Creating Websites for the 4620 IP Telephone Introduction About This Guide Intended Audience Document Organization Change History Terms Used in This Guide Conventions Used in This Guide Symbolic Conventions Typographic Conventions Online Documentation Related Documents IETF Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Customer Support Overview of Voice over IP (V oIP) Introduction Overview of Voice over IP Data and Voice Network Similarities Delay and Jitter Tandem Coding Voice Coding Standards H.323 Standard DHCP TFTP NAT SNMP Network Assessment Suggestions for Installation and Configuration 2 Reliability and Performance IP Address Lists and Station Number Portability Security 4600 Series IP Telephones Dual Connection Architecture Single Connection Architecture Registration and Authentication Software Initialization Process Step 1: Telephone to Network Step 2: DHCP Server to Telephone Step 3: Telephone and TFTP Server Step 4: Telephone and the DEFINITY/MultiVantageTM Call Server Page Requirements Introduction Hardware Requirements Page Software Requirements WARNIN G: Page Server Administration Introduction Page Page Administering 4600 Series IP Telephones on DEFINITY/MultiVantage Servers 4 DEFINITY Release 8.4 4 DEFINITY Releases 9, 9.5, 10, and MultiVantageTM Release 11 DHCP and TFTP Software Checklist Required Network Information DHCP Choosing a DHCP Configuration DHCP Software Alternatives DHCP Generic Setup Page Windows NT 4.0 DHCP Server Verifying the Installation of the DHCP Server Initial Configuration Creating a DHCP Scope for the IP Telephones Editing Custom Options Adding the DHCP Option Activating the Leases Verifying Your Configuration Verify the Default Option, 176 46XXOPTION 4 Verify the Scope Option, 176 46XXOPTION Verify the Global Option, 176 46XXOPTION Windows 2000 DHCP Server Verifying the Installation of the DHCP Server Creating and Configuring a DHCP Scope Page Adding DHCP Options Activating the New Scope TFTP TFTP Generic Setup Avaya TFTP (Suite Pro) Configuration 4600 Series IP Telephone Scripts and Application Files Contents of the Upgrade Script QoS IEEE 802.1D and 802.1Q WARNI NG: DIFFSERV UDP Port Selection QoS with 4620 and 4630 IP Telephones RSVP and RTCP Administering Options for the 4600 Series IP Tel ep ho ne s DNS Addressing Customizing the Site-Specific Option Number (SSON) Entering Options via the Telephone Dialpad Customizing the 4630 IP Telephone Page Page Page 4630 Backup/Restore Page Call Log Archive Customizing the 4620 IP Telephone Page Page Troubleshooting Guidelines Error Conditions Page Page Page Page Page Page The View Administrative Option Error Messages Page Page Page Page Page A Appendix A: Avaya - 46xx IP Telephone MIB Avaya - 46xx IP T elephone MIB Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page B Appendix B: Creating Websites for the 4630 IP Telephone General Background Browser Features and Behavior Document Skeleton Content-Based Style Logical Style Physical Style Physical Spacing and Layout Lists and Tables Lists Tabl es Images Links Frames Forms Character Entities Colors Fonts Cookies Design Guidelines Fixed-Width Objects Images Frames Fonts Maintaining Context User Interaction C Appendix C: Creating Websites for the 4620 IP Telephone General Background WML Document Skeleton Page Text Elements Text Formatting T ags Anchor Elements Image Elements Event Elements Page Page Task Elements Input Elements Page Page Variable Elements Character Entities Colors and Fonts Summary Of WML Tags And Attributes 5