Avaya 4600 Series manual Resolution Use the softkey Menu

4600 Series IP Telephone LAN Administrator’s Guide

Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones —Continued

Condition	Cause/Resolution
the user experiences	CAUSE: Jitter, delay, dropped packets,
sudden silences (gaps	etc.
in speech), static,	RESOLUTION: One or more Quality of
clipped or garbled
	Service (QoS) features should be
speech, etc.
	implemented in the network (See
	Chapter 3 of the 4600 Series IP
	Telephone Installation Guide).
	CAUSE: Improper (non-Category 5)
	wiring.
	RESOLUTION: Replace non-Category 5
	wiring with Category 5 wiring.
The 4612 or 4624 IP Telephone works properly	CAUSE: The Ringer Off (RngOF)
except the phone does not ring.	softkey feature has been activated.
	RESOLUTION: Use the softkey Menu
	option to access the RngOF feature. A
	downward-pointing triangle means the
	Ringer is off. Ensure the triangle points
	up. Also, check the Volume setting on
	the telephone. Finally, do a Self-test on
	the telephone.
The telephone works properly except for the	CAUSE: The Speaker was turned off on
speaker.	the PBX.
	RESOLUTION: Administer the PBX to
	allow that station’s speaker to operate. If
	that does not work, do a Self-test on the
	telephone.
The telephone works properly, except incoming	CAUSE: The TN2302AP board does not
DTMF tones are not received.	pass in-band DTMF tones.
	RESOLUTION: None; the board is
	operating as designed.

Error Conditions

5-4