Series IP Telephone LAN Administrator’s Guide | Avaya 4600 Series

4600 Series IP Telephone LAN Administrator’s Guide

Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones —Continued

Condition	Cause/Resolution

The TFTP script file is ignored or not used by the telephone

AND the TFTP server is a LINUX or UNIX system.

Power to the telephone is interrupted while the telephone is saving the application file and the TFTP application hangs.

The DHCP server indicates the 4600 Telephone reports itself as a Token Ring device, and refuses to provide the telephone an address.

CAUSE: The telephone expects lines of the script file to terminate with a <Carriage Return><Line Feed>. Some UNIX applications only terminate lines with <Line Feed>. Editing the script file with a UNIX-based editor can strip <Carriage Return>s from the file, causing the entire file to be treated as a comment, and thus be ignored.

RESOLUTION: Edit the script file with a Windows-based editor, or another editor that does not strip out the <Carriage Return>.

CAUSE: UNIX and LINUX systems use case-sensitive addressing and file labels.

RESOLUTION: Verify the file names and path in the script file are accurately specified.

CAUSE: The TFTP server hangs if power is interrupted while a telephone is saving the application file.

RESOLUTION: Restart the TFTP server.

CAUSE: Early versions of the 4600 Series Telephones erroneously report being a Token Ring device. With most DHCP servers, this does not matter. Some LINUX servers, however, will refuse to issue addresses to Ethernet devices reporting to be Token Ring devices.

RESOLUTION: Administer the DHCP server to delete all MAC and IP addresses associated with Lucent Technologies or Avaya, or allow the associated DHCP leases to expire.

Error Conditions

5-6

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Avaya 4600 Series manual Series IP Telephone LAN Administrator’s Guide

Contents

Series IP Telephone Page Avaya Web Obtaining Products European Union Declaration of Conformity Series IP Telephone LAN Administrator’s Guide Table of Contents Requirements Troubleshooting Guidelines Appendix C Creating Websites for the 4620 IP Telephone About This Guide Intended Audience Document Organization Change History Terms Used in This Guide ARP Conventions Used in This Guide Symbolic ConventionsTypographic Conventions Online Documentation Related Documents Definity Documentation Release Ietf Documents IP Telephone User Guide 555-233-765 Int’l ITU Documents Customer Support ISO/IEC, ANSI/IEEE Documents Overview of Voice over IP IntroductionData and Voice Network Similarities Delay and Jitter Tandem Coding Voice Coding Standards Standard NAT QoS Network Assessment Suggestions for Installation and ConfigurationReliability and Performance IP Address Lists and Station Number Portability Security Series IP Telephones Telephone to Network Initialization ProcessDhcp Server to Telephone Telephone and Tftp Server Telephone and the Definity /MultiVantageTM Call ServerPage Requirements Hardware Requirements Refer to the 4600 Series IP Telephone Installation Guide Software Requirements Sample Configuration Using 4600 Series IP Telephones Server Administration Dhcp Vlan 4600 IP Telephone Installation Guide Sson Dhcp Definity Release Dhcp and TftpDefinity Releases 9, 9.5, 10, and MultiVantageTM Software Checklist Required Network Information Choosing a Dhcp Configuration Dhcp Software Alternatives Dhcp Generic Setup Dhcp Dhcpack Setting of System Values Set to Verifying the Installation of the Dhcp ServerInitial Configuration Select Start-Settings-Control Panel Select Scope-Create Select Start-Programs-Admin Tools-DHCP ManagerCreating a Dhcp Scope for the IP Telephones Example Adding the Dhcp Option Select Dhcp Options-Defaults in the menuEditing Custom Options Click Edit Array Select Defaults from the DHCPOptions menu Verifying Your ConfigurationVerify the Default Option, 176 46XXOPTION Activating the Leases Windows 2000 Dhcp Server Creating and Configuring a Dhcp ScopeSelect Start-Programs-Administrative Tools-DHCP Verify the Global Option, 176 46XXOPTION Example Adding Dhcp Options Activating the New Scope Avaya Tftp Suite Pro Tftp Generic SetupConfiguration Tftp Select System-Setup Series IP Telephone Scripts Application Files Contents of the Upgrade Script QoS Ieee 802.1D and 802.1Q Diffserv QoS with 4620 and 4630 IP Telephones UDP Port SelectionParameter Possible Values Rsvp and Rtcp Administering Options for the 4600 Series IP Telephones DNS Addressing Customizing the Site-Specific Option Number Sson Entering Options via the Telephone Dialpad Mcport Customizing the 4630 IP TelephoneL2QVLAN PHY2STAT Directory Application Parameters Stock Ticker Application Parameters Parameter Name Default Value Status RangeVoice Mail Application Parameters Web Access Application Parameters Webcoding Ascii Backup/RestoreBackup/Restore Parameters Ftpsrvr Setting/Parameter Name Type Call Log Archive Customizing the 4620 IP Telephone Wmlexcept WmlhomeWmlproxy Wmlport Wmlcoding Ascii Troubleshooting Guidelines Error Conditions Series IP Telephone LAN Administrator’s Guide Resolution As above Resolution Use the softkey Menu Resolution Series IP Telephone LAN Administrator’s Guide Refer to of the 4600 Series IP Telephone Installation Guide View Administrative Option Mute 8 4 3 9 # Mute V I E W # Error Messages Filename2.exe Detailed in the 4600 Series IP Telephone Installation Guide During Registration Series IP Telephone LAN Administrator’s Guide Troubleshooting Guidelines Series IP Telephone LAN Administrator’s Guide Error Messages From RFC1213-MIB LAST-UPDATEDDefinitions = Begin Imports Organization Syntax OBJECT-TYPEStatus Page Syntax Octet String Page Page Page Page Page Page Page Page Page Page Page Page Page Stored in NVM. = endptNVM Page Page Page Syntax Integer Status Page Syntax Octet String Audio, currently in use. = endptDEFINITY Page Page Syntax Integer Obsolete Avaya 46xx IP Telephone MIB EndptDIRSRVR OBJECT-TYPE Syntax Integer Page EndptFTPSRVR Syntax Integer Page Avaya 46xx IP Telephone MIB EndptWEBPROXY OBJECT-TYPE Page Page Syntax Octet String END Page Appendix B Creating Websites for the 4630 IP Telephone General Background Browser Features and Behavior Document Skeleton Content-Based Style Logical Style Physical Style Lists and Tables Physical Spacing and LayoutLists Tables Images Links Frames Forms Colors Character EntitiesFonts Cookies Design GuidelinesFixed-Width Objects Images Maintaining Context User Interaction Appendix C Creating Websites for the 4620 IP Telephone Comments WML Document SkeletonAttribute Not Supported Onenterbackward Url Occurs when the user Attribute Value Description Comments Text ElementsSupported Text Formatting Tags Anchor Elements Image Elements Px pixel Event Elements Type Description Comments Type Default Label if no label Specified Event Permitted Tags Description Task Elements Required Supported Input Elements Nmtoken Number Sets a title for Variable Elements Description Symbol Numeric Entity Name Entity Character Entities Summary Of WML Tags And Attributes Colors and FontsTag Attribute Supported? Align Alt Ivalue