Troubleshooting Guidelines
Table
Error Message | Cause/Resolution |
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Current options and Speed Dial entries have not yet been backed up.
The FTP Server Name is not known. Please check the FTP Server IP Address
The FTP Server has not yet responded, so backup has not yet succeeded.
The FTP Server has denied access. Please check FTP Setup parameters.
The FTP Server was unable to store the backup file.
CAUSE: An attempt to save the current options and speed dial entries on the FTP server has not yet been made or is in progress.
RESOLUTION: Wait for a message stating that backup was successful.
CAUSE: Invalid or missing Server name.
RESOLUTION: Verify the FTPSRVR address is the File Server to which backup data should be saved. Verify that the FTPDIR value is the correct directory path for that File Server.
CAUSE: The FTP Server has not responded to the attempt to backup/restore.
RESOLUTION: Try again, verify the FTP server address, verify the FTP server is online, and/or verify the network connectivity.
CAUSE: The FTP Server has reported that it did not store data.
RESOLUTION: Verify the FTP server setup parameters, as indicated on the FTP Setup Parameters screen (see "FTP Setup" Chapter 8 of the 4630 IP Telephone User’s Guide.
CAUSE: The FTP Server has reported that it could not store the data.
RESOLUTION: Verify administration and available capacity/ filespace on the FTP Server.
Error Messages
