Troubleshooting and routine maintenance

 

Sending faxes

 

 

 

 

 

 

 

Difficulties

Suggestions

 

 

Poor sending quality.

Try changing your resolution to Fine or S.Fine. Make a copy to check your

 

 

machine’s scanner operation. If the copy quality is not good, clean the scanner.

 

 

(See Cleaning the scanner on page 155.)

 

 

 

 

C

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax again.

 

says ‘RESULT:NG’.

If you are sending a PC Fax message and get ‘RESULT:NG’ on the Transmission

 

 

Verification Report, your machine may be out of memory. To free up extra

 

 

memory, you can turn off fax storage (see Turning off Remote Fax Options

 

 

on page 74), print fax messages in memory (see Printing a fax from the memory

 

 

on page 53) or cancel a delayed fax or polling job (see Checking and canceling

 

 

waiting jobs on page 47). If the problem continues, ask the telephone company to

 

 

check your telephone line.

 

 

 

 

 

If you often get transmission errors due to possible interference on the telephone

 

 

line, try changing the Compatibility setting to Basic(for VoIP). (See

 

 

Telephone line interference on page 138.)

 

 

 

 

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

 

 

on the glass strip. (See Cleaning the scanner on page 155.)

 

 

 

 

 

Handling incoming calls

 

 

 

 

 

 

 

Difficulties

Suggestions

 

 

The machine ‘Hears’ a voice as a

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

 

CNG Tone.

mistakenly interpret certain voices or music on the line as a fax machine calling

 

 

and respond with fax receiving tones. Deactivate the machine by pressing

 

 

Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy

 

 

Receive on page 51.)

 

 

 

 

Sending a Fax Call to the machine.

If you answered on an external or extension telephone, press your Fax Receive

 

 

Code (the default setting is l51). When your machine answers, hang up.

 

 

 

 

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

 

 

an answering machine, an alarm system or other custom feature on a single

 

 

telephone line with your machine, it may create a problem sending or receiving

 

 

faxes.

 

 

 

For Example: If you subscribe to Call Waiting or some other custom service and

 

 

its signal comes through the line while your machine is sending or receiving a fax,

 

 

the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature

 

 

should help overcome this problem. This condition is related to the telephone

 

 

system industry and is common to all devices that send and receive information

 

 

on a single, shared line with custom features. If avoiding a slight interruption is

 

 

crucial to your business, a separate line with no custom features is recommended.

 

 

 

 

 

Menu access difficulties

 

 

 

 

 

 

 

Difficulties

Suggestions

 

 

The machine beeps when you try to

If Fax

is not illuminated, press it to turn on Fax mode. The Setup Receive

 

access the Setup Receive and

 

setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when

 

Setup Send menus.

 

the machine is in Fax mode.

 

 

 

 

 

 

 

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