Troubleshooting and routine maintenance
Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be |
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replaced. If this happens, your machine identifies the error or required routine maintenance and |
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shows the appropriate message. The most common error and maintenance messages are shown |
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below. | C |
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You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message | Cause | Action |
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Access Error | The device is removed from | Press Stop/Exit. Reinsert the device and try to |
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| the USB direct interface while | print with Direct Print. |
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| the data is processing. |
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Cartridge Error | The toner cartridge is not | Pull out the drum unit, take out the toner |
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| installed properly. | cartridge that is indicated on the LCD, and put it |
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| back into the drum unit again. |
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Comm.Error | Poor telephone line quality | Send the fax again or connect the machine to |
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| caused a communication error. | another telephone line. If the problem |
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| continues, call the telephone company and ask |
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| them to check your telephone line. |
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Connection Fail | You tried to poll a fax machine | Check the other fax machine’s polling setup. |
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| that is not in Polled Waiting |
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| mode. |
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Cooling Down | The temperature of the drum | Make sure that you can hear the fan in the |
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Wait for a while | unit or toner cartridge is too | machine spinning and that the exhaust outlet is |
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hot. The machine will pause its | not blocked by something. |
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| current print job and go into | If the fan is spinning, remove any obstacles that |
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| cooling down mode. During the |
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| surround the exhaust outlet, and then leave the |
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| cooling down mode, you will | machine turned on but do not use it for several |
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| hear the cooling fan running |
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| minutes. |
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| while the LCD shows |
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| If the fan is not spinning disconnect the |
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| Cooling Down, and |
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| Wait for a while. | machine from the power for several minutes, |
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| then reconnect it. (The machine can be turned |
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| off for approximately 60 hours without losing |
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| faxes stored in the memory. See Transferring |
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Cover is Open | The front cover is not closed | Close the front cover of the machine. |
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| completely. |
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Cover is Open | The fuser cover is not closed | Close the fuser cover of the machine. |
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| completely or paper was | Make sure paper is not jammed inside the |
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| jammed in the back of the |
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| back of the machine, and then close the |
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| machine when you turned on |
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| fuser cover and press Start. |
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| the power. |
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Disconnected | The other person or other | Try to send or receive again. |
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| person’s fax machine stopped |
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| the call. |
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