Paper jams
To clear paper jams, please follow the steps in this section.
IMPORTANT
Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in your Brother machine.
Note
If the error message remains, open and close the front cover and fuser cover firmly to reset the machine.
IMPORTANT
To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.
Note
The LCD names for the paper trays are as follows:
•Standard paper tray: Tray 1
•Optional lower tray: Tray 2
•
Troubleshooting and routine maintenance
Paper is jammed in the MP trayIf the LCD shows Jam MP Tray, follow these steps:
a
b Remove any jammed paper from in and C around the MP tray.
c Close the MP tray. Then open the front cover and close it to reset the machine. Open the MP tray again.
d Fan the paper stack, and then put it back in the MP tray.
e When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides on both sides of the tray.
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