| Troubleshooting and routine maintenance | ||
Printing difficulties (continued) | |||
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Difficulties | Suggestions |
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The headers or footers appear | There is an unprintable area on the top and bottom of the page. Adjust the top and |
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when the document displays on the | bottom margins in your document to allow for this. |
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screen but they do not show up |
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when it is printed. |
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The machine does not print on both | Check the paper size setting in the printer driver. You need to choose A4, Letter, | ||
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sides of the paper even though the | Legal or Folio [16 to 28 lb (60 to 105 g/m2)]. |
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printer driver setting is Duplex. |
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The machine is not printing or has | Press Job Cancel. |
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stopped printing and the machine’s | As the machine cancels the job and clears it from the memory it may produce an |
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status LED is yellow. |
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incomplete printout. |
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Scanning difficulties |
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Difficulties | Suggestions |
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TWAIN errors appear while | Make sure that the Brother TWAIN driver is chosen as the primary source. In |
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scanning. | PaperPort™ 11SE, click File, Scan or Get Photo and choose the |
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| Brother TWAIN driver. |
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OCR does not work. | Try increasing the scanning resolution. |
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Network scanning does not work. |
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Software difficulties |
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Difficulties | Suggestions |
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Cannot install software or print. | Run the Repair |
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| and reinstall the software. |
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Cannot perform ‘2 in 1’ or ‘4 in 1’ | Check that the paper size setting in the application and in the printer driver are the |
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printing. | same. |
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The machine does not print from | Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide |
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Adobe® Illustrator®. | on the |
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