Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993
Help 89
Buzzing noise on my phone or on other electrical equipment nearby
•Sometimes your BT Synergy 4500 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Synergy 4500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Synergy Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com.
Possible problems with text messaging
Text messages cannot be sent and screen displays Message Sending Failed
•The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.
•There might be a fault on the line. Check your telephone line is working properly.
•You might have deleted the server number in error. See page
Cannot send text
•Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
