Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993
| General information | 95 | |
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Guarantee | bt.helpdesk@suncorptech.com for assistance. In |
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Your BT Synergy 4500 is guaranteed for a period | the unlikely event of a defect occurring, please |
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follow the Helpline’s instructions for replacement |
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of 12 months from the date of purchase. | or repair. |
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Subject to the terms listed below, the guarantee | Outside of the 12 month guarantee period: |
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will provide for the repair of, or at BT’s or its |
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agent’s discretion, the option to replace the BT | • If your product needs repair after the guarantee |
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Synergy 4500 or any component thereof, (other | period has ended, the repair must meet the |
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than batteries), which is identified as faulty or | approval requirements for connection to the |
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below standard, or as a result of inferior | telephone network. |
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workmanship or materials. Products over 28 days | • We recommend that you contact BT’s approved |
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old from the date of purchase may be replaced |
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repair agent Helpdesk Solutions on 0870 204 |
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with a refurbished or repaired product. |
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5029 or a local qualified repairer. |
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The conditions of this guarantee are: | Returning your phone |
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• The guarantee shall only apply to defects that |
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If the Helpline is unable to remedy your problem |
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occur within the 12 month guarantee period. |
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they will ask you to return the product. Where |
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• Proof of purchase is provided. |
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possible, pack the product in its original |
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• The equipment is returned to BT or its agent as | packaging. Please remember to include all parts, |
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including the line cords, power supply units and |
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instructed. |
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the original batteries. (Please note that we |
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• This guarantee does not cover any faults or |
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cannot take responsibility for goods damaged in |
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defects caused by accidents, misuse, fair wear | transit.) Please obtain and keep proof of posting |
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and tear, neglect, tampering with the equipment, | from the Post Office. |
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or any attempt at adjustment or repair other than |
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through approved agents. | Technical information |
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• This guarantee does not affect your statutory |
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rights. | How many telephones can I have? |
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Within the 12 month guarantee period: | • All items of telephone equipment have a Ringer |
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Prior to returning your product, please read the | Equivalence Number (REN), which is used to |
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Help section beginning on page 86 or contact the | calculate the number of items which may be | |
connected to any one telephone line. Your BT | ||
Helpline on 0870 6058047 or email | ||
Synergy 4500 has a REN of 1. A total REN of 4 is | ||
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If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
