CHAPTER
Finding Information 4-1
4
Troubleshooting
This chapter provides information to help you solve printer problems.

Finding Information

If you have a printer problem, the problem might have one or a combination of causes, including a
computer malfunction, software errors and the printer cable. Many printing pr oblems are related how
your software interacts with the printer.
If you can print a self test, but the printer does not print other jobs or the outp ut is not what you
expected, the problem is with your computer, software or cable.
If your printer is not operating properly, try the suggestions in this chapter in the o rder listed.
The suggestions are grouped as follows:
•"Printer Problems," on p. 4-2.
•"CARPS Problems," on p. 4-4.
•"Uninstalling CARPS," on p. 4-6.
If you cannot solve the problem by referring to the information in this chapter, please refer to the User's
Guide.