Troubleshooting | Canon H12295, MF5550 instruction

7

Troubleshooting

Q Did an error occur during sending?

APrint an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT," on p. 6-2.)

Q Is the telephone line working properly?

AMake sure there is a dial tone when you pick up the handset of the telephone connected to the machine. If there is no dial tone, contact your local telephone company.

Q Is the receiving fax machine a G3 fax machine?

AMake sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).

QThe other party's telephone may be busy or the other party's fax machine may be turned off. Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?

A	The fax/telephone number you dialed is busy. Try sending the document later.

AThe other party's fax machine is not working. Contact the other party and have them check their fax machine.

QDid the receiving fax machine answer within 55 seconds (after all automatic redialing attempts)?

AContact the other party and have them check their fax machine. For an overseas call, add pauses to the registered number. (See "Dialing an Overseas Number (With Pauses)," on p. 4-14.)

Q Is the In Use indicator lighting?

AThe In Use indicator may light, which means the extension phone is busy. Please wait until the extension phone becomes free.

Faxes sent from the machine are spotted or dirty.

Q Is the sending fax machine working properly?

ACheck the machine by making a copy. For more information, see Chapter 5, "Copying," in the Basic Guide.

If the copy is clear, the problem may be in the receiving fax machine. If the copy is spotted or dirty, clean the platen glass or the read area of the platen glass. For more information, see Chapter 8, "Maintenance," in the Basic Guide.

7-6Faxing Problems

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Canon H12295, MF5550 manual Troubleshooting

Contents

Canon Deutschland GmbH Canon Italia S.p.APage ImageCLASS MF5550 Facsimile Guide Manuals for the Machine How This Manual Is Organized Contents Speed Dialing Sending Faxes Troubleshooting Machine SettingsReceiving Faxes Reports and Lists Speciﬁcations AppendixIndex Vii How to Use This Manual Symbols Used in This ManualKeys Used in This Manual Viii Power Requirements Legal NoticesUsers in the U.S.A Location Connection of the Equipment Page Users in Canada Xii Xiii Trademarks Super G3Xiv Copyright Disclaimers Xvi Introduction1 Customer Support Operation Panel Stop/Reset key Energy Saver keyRedial key Coded Dial key Fax Mode Standby Display Press to switch to the letter mode a or the number mode Registering Information Your Machine Use the numeric keys to enter the character To enter two characters that are under the same keyTo enter a space To delete a character Registering Sender Information Slerexe Company Limited Registering Your Fax/Telephone Number and Name Entering the Date and TimePress Menu Press Stop/Reset to return to the standby display Setting the Telephone Line Type Speed Dialing Methods One-Touch Speed DialingCoded Speed Dialing Group Dialing Registering One-Touch Speed Dialing Changing or Deleting an Entry Changing a Fax/Telephone Number You RegisteredChanging a Name You Registered Deleting an Entire Entry Registering Coded Speed Dialing Oded S P D D I a L Registering Group Dialing To select a one-touch speed dialing entry To select a coded speed dialing entry Adding a Fax/Telephone Number to the Group Deleting a Fax/Telephone Number from the GroupDeleting an Entire Group Printing Speed Dialing Lists Touch List Coded Dial List Group Dial List Touch List Sending Methods Memory Sending Dial the recipients fax/telephone number Adjust any necessary settings for your documentPress Start Manual Sending Load the document in the ADF press FAX Talk through the handset to the recipient Adjusting the Image Quality Fax Resolution Improving Faxed Images Adjusting the Exposure Scan Density Press Exposure Press or to select the density press Set Dialing Methods When the Fax/Telephone Number Is Registered in the MachineRegular Dialing One-Touch Speed Dialing Coded Speed Dialing Group Dialing Manual Redialing Redialing a Busy NumberAutomatic Redialing If you selected OFF If you selected on Regular Dialing Using the Numeric Keys or Redialing Enter the fax/telephone numbers you want to send to To use one-touch speed dialingTo use coded speed dialing To use regular dialing Dialing an Overseas Number With Pauses Use the numeric keys to dial the international access codeIf necessary, press Pause to enter a two-second pause Dialing an Overseas Number With Pauses 16Dialing an Overseas Number With Pauses Setting the Receive Mode Press FAX Receive Mode Press or to select the receive mode Receiving Faxes Automatically FAX only Mode Press Set Receiving Faxes Manually Manual Mode Receiving When an Answering Machine Is Connected Adjusting the Answering Machine Setting the Ring Pattern Receiving Faxes While Performing Other Tasks Receiving Faxes in the Memory When a Problem Occurs Press Stop/Reset Canceling ReceivingPress to cancel receiving Summary of Reports and Lists Report or List Description Details Activity Report Printing the Activity Report Adjusting the Activity Report Setting Press Menu Press or to select REPORTS/LISTS press Set twice Adjusting the TX Report Setting TX Report TX Report Settings Output YE S Adjusting the RX Report Setting Print Error ONL Y Report Settings 2 . RX Report Printing the User Data List LCD Messages Clear ADF Clear ADF ↔ Document TOO Long Incorrect Paper Size ↔ Cass Paper MismatchLoad LTR Size Paper Memory Full Press SET KEY Not Registered Received in MemoryRemove MP Paper Select A4/LTR/LGL Error Codes Faxing Problems Sending Problems Troubleshooting Receiving Problems Is the sending fax machine functioning properly? Troubleshooting 10Faxing Problems Telephone Problems If a Power Cut Occurs If You Cannot Solve the Problem 14If You Cannot Solve the Problem Accessing the Machine Settings Press or to select the submenu you want to change Press Set Machine Settings Menu Descriptions Name Descriptions Scan FAXAuto Clear OFF User Settings Report SettingsPrint Error only Group Dial TX Settings RX SettingsOnly Mode MAN/AUTO Switch FAX Default Ring TimeToner Supply LOW Keep Printing Touch LIST, Coded Dial LIST, Group Speed Dial ListDial List Speciﬁcations Facsimile Fax Resolution TelephoneDialing Networking Index Numerics FAX only Mode TTI Position setting, 8-5TX Transmission Report 6Index