Faxing Problems 7-9
Troubleshooting
7
Faxes do not print.
Q Is the cartridge installed properly?
AMake sure the cartridge is installed properly. For more information, see Chapter
8, "Maintenance," in the Basic Guide.
Q Is any toner left in the cartridge?
A Replace the cartridge with a new one. For more information, see Chapter 8,
"Maintenance," in the Basic Guide.
ASelect <KEEP PRINTING> in <TONER SUPPLY LOW> in <FAX SETTINGS> of
the Menu. With this setting, the machine will not store documents in the
memory even if the toner has run out. (See <4. TONER SUPPLY LOW> of
"Menu Descriptions," on p. 8-7.)
Q Is the correct paper loaded in the cassette?
A Make sure paper is loaded in the cassette. For more information, see Chapter
2, "Paper Handling," in the Basic Guide.
A Load the correct paper size or change <PAPER SIZE> in <COMMON
SETTINGS> of the Menu. For more information, see the following:
•Chapter 2, "Paper Handling," in the Basic Guide
•Chapter 5, "Copying," in the Basic Guide
Faxed images are blotched or uneven.
QAre the telephone lines in proper condition? Or do you have a good connection?
A ECM (Error Correction Mode) for sending/receiving should eliminate such
problems. However, if the telephone lines are in poor condition, you may have to
try again. Then call the sender to resend the document.
Q Is the sending fax machine functioning properly?
A The sending fax machine usually determines the fax's quality. Call the sender
and have them make sure the scanning glass of their fax machine is clean.
Cannot receive a fax using ECM (Error Correction Mode).
Q Does the sending fax machine support ECM?
A If the sending fax machine does not support ECM, the document is received in
the normal mode without error checking.